Open to opportunities

Alex Thuita

@alexthuita

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Experienced IT professional with a passion for operational efficiency.

Kenya

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

I am an experienced IT professional with over 6 years of expertise in supporting infrastructure, systems, and technical operations in fast-paced environments. My proven track record includes leading IT support teams, resolving complex issues, and driving operational efficiency. I excel in end-user support, IT service management, and automation, ensuring service uptime through proactive problem-solving.

In my current role as IT Support Lead at Crysolite Africa LTD, I lead daily IT support operations, providing hands-on guidance to junior technicians and ensuring a fast response to service requests. I have developed automated scripts for device lifecycle tracking, collaborated with leadership to align IT strategy with business needs, and documented SOPs to build a centralized knowledge base for recurring technical issues.

My previous experience includes roles at Jumia and Safariwatch, where I provided technical assistance in high-volume environments, led staff onboarding, and conducted system audits. I am committed to mentoring junior staff and enhancing system performance through innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

IT Support Lead

Current

Crysolite Africa LTD

Apr 2023 - Present (2 years 4 months)

Led daily IT support operations, providing hands-on guidance to junior technicians and ensuring fast response to service requests. Developed and maintained automated scripts for device lifecycle tracking and reporting, reducing administrative overhead.

IT Support Troubleshooting Team Coordination Scripting Endpoint Security Patch Management Jira Zendesk

Warehouse IT Support / Operations Associate

Jumia

Apr 2021 - Mar 2023 (1 year 11 months)

Provided technical assistance in a high-volume warehouse environment, ensuring smooth operation of WMS platforms. Led onboarding and support for staff, aligning systems access with operational processes.

Technical Support WMS Onboarding Inventory Management Support Operations

IT Support Associate

Safariwatch

Aug 2018 - Sep 2020 (2 years 1 month)

Delivered end-user support across systems, including software setup, account management, and device troubleshooting. Created and maintained internal documentation to guide staff on IT processes and updates.

User Support Account Management Troubleshooting system updates

Education

Degrees, certifications, and relevant coursework

Riara University

Professional Diploma, Ethical Hacking and Cyber Security

2017 - 2018

Completed a professional diploma focusing on ethical hacking and cybersecurity principles. Gained expertise in identifying vulnerabilities and implementing security measures.

Visionary School

IGCSE Certificate, General Studies

2015 - 2017

Obtained the IGCSE Certificate, demonstrating foundational academic knowledge across various subjects. Developed strong analytical and problem-solving skills.