Alex Thuita

I am an experienced IT professional with over 6 years of expertise in supporting infrastructure, systems, and technical operations in fast-paced environments. My proven track record includes leading IT support teams, resolving complex issues, and driving operational efficiency. I excel in end-user support, IT service management, and automation, ensuring service uptime through proactive problem-solving.

In my current role as IT Support Lead at Crysolite Africa LTD, I lead daily IT support operations, providing hands-on guidance to junior technicians and ensuring a fast response to service requests. I have developed automated scripts for device lifecycle tracking, collaborated with leadership to align IT strategy with business needs, and documented SOPs to build a centralized knowledge base for recurring technical issues.

My previous experience includes roles at Jumia and Safariwatch, where I provided technical assistance in high-volume environments, led staff onboarding, and conducted system audits. I am committed to mentoring junior staff and enhancing system performance through innovative solutions.