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Alex T

@alext2

Technical support professional at Spark DDI / Walmart resolving real-time app and delivery issues across customer workflows.

United States

Message

At Spark DDI / Walmart, I manage delivery fulfillment through the Spark Driver platform and resolve customer, application, and access issues in real time. I also coordinate with support teams when dispatch or fulfillment problems need escalation.

Previously, I supported users at Clear Rankings / Agero and ABC Distribution, troubleshooting service, account, software, hardware, and network issues. I maintained ticket ownership and documented recurring issues and resolutions to support follow-through and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Independent Delivery Contractor

Current

Spark DDI / Walmart

Jan 2023 - Present (3 years 10 months)

Managed end-to-end delivery fulfillment using the Spark Driver platform, navigating app-based workflows, GPS tracking, and real-time dispatch tools. Resolved customer issues and coordinated with support teams to escalate fulfillment roadblocks.

Spark Driver Platform GPS Tracking Mobile Device Troubleshooting Client Communication Time Management Data Integrity

Customer Service Specialist

Clear Rankings / Agero

Jan 2010 - Jan 2023 (13 years)

Delivered empathetic technical and user support for time-sensitive inquiries, managing concurrent interactions across multi-screen web systems and CRM platforms. Documented resolutions and escalated issues to IT and external providers.

CRM Systems Troubleshooting Active Listening De escalation Ticket Management Documentation Root Cause Analysis

Help Desk Support

ABC Distribution

Jan 2006 - Jan 2010 (4 years)

Diagnosed software, hardware, and network problems for internal users, including access, configuration, and login issues. Created and escalated tickets for access incidents and system issues, and set up PCs, printers, and cabling.

hardware troubleshooting Network Diagnostics Ticket Management IT Support Documentation

E-commerce Customer Service Representative

Fiera.com

Jan 2003 - Jan 2006 (3 years)

Responded to high-volume phone, email, and chat inquiries, resolving orders, payments, returns, and account issues while maintaining accurate data entry. Collaborated with fulfillment and logistics teams on escalations.

Customer Service Order Management Data Entry Communication Skills Escalation Handling