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Ahsik Uddin

@ahsikuddin

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Highly skilled technical support specialist with a focus on customer satisfaction.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development in technical support.

I am a dedicated Technical Support Specialist with a proven track record in delivering exceptional customer service and resolving complex technical issues. My ability to communicate technical concepts clearly to both technical and non-technical audiences has been a key factor in my success. I am committed to providing timely solutions and exceeding customer expectations, which is reflected in my impressive customer satisfaction scores.

Throughout my career, I have developed strong problem-solving skills and a keen attention to detail. At Ramp, I achieved a remarkable 97% CSAT score for support tickets within three months and drastically reduced Service Level Agreement (SLA) times. My experience at Gozynta further honed my skills, where I maintained a 98% customer satisfaction rate and played a pivotal role in testing and debugging software, ensuring reliable solutions for clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Agent

Current

Ramp

Oct 2023 - Present (1 year 8 months)

Served as the primary point of contact for clients, providing first-line technical support through various channels. Provided comprehensive guidance and support to ensure successful integration with the product.

Customer Service Technical Support Integration CSAT SLA Management

Technical Support Specialist Tier 2

Gozynta

Jan 2022 - Jul 2023 (1 year 6 months)

Served as the primary point of contact for clients, providing first-line technical support through various channels. Collaborated closely with sales, marketing, and development teams to ensure the effective resolution of client issues.

Technical Support Customer Satisfaction Software Testing Debugging SLA Management

Dispatcher/Operations Associate

GoPuff

Jun 2021 - Jan 2022 (7 months)

Managed and coordinated daily operations, ensuring smooth and efficient workflow. Provided dispatch support by scheduling and coordinating assignments for service technicians and delivery personnel.

Operations Management Dispatch Coordination Logistics Customer Service Troubleshooting

Education

Degrees, certifications, and relevant coursework

Brooklyn College

BBA in Business Management, Business Management

Completed a Bachelor of Business Administration with a focus on Business Management. Gained foundational knowledge in business principles and practices.