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Alex Moll

@alexmoll1

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Senior technical writer specializing in secure, scalable API and cloud documentation.

United States

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What I'm looking for

I seek roles where I can lead documentation strategy, implement AI‑assisted workflows, mentor writers, and build scalable, secure content systems.

I am a senior technical writer who turns complex information into clear, scalable documentation that supports engineering, IT operations, and product teams. I build modular templates and AI‑assisted workflows to improve discoverability and reduce stale content.

I've led documentation programs across global teams, authored delivery guides and Copilot training datasheets, and mentored writers while performing hands‑on QA for lab workshops. I have deep experience with Markdown and Git workflows, DITA/XML, APIs, and have created document portals for coding standards.

My work emphasizes reliability, data integrity, and automation: I have implemented AI tools to automate creation and review cycles, reduced stale content, and streamlined single‑sourcing for large documentation sets, consistently earning excellent performance reviews.

Experience

Work history, roles, and key accomplishments

Lead Technical Writer

Coinbase

Jun 2025 - Dec 2025 (6 months)

Built AI-assisted documentation workflows and metadata standards to automate creation, updating, and review cycles for troubleshooting docs and runbooks, reducing stale content by 23% and improving discoverability.

Glean Claude Code Confluence Google Drive Slack Metadata Structured Content

Senior Technical Writer

Microsoft

Mar 2024 - Apr 2025 (1 year 1 month)

Produced Markdown and Git-based documentation and delivery guides for cloud solution architects across multiple regions, authored AI/Copilot training datasheets, and led writer teams to ensure quality and alignment.

Markdown Git Structured Authoring Copilot Cloud Solutions Technical Leadership Cross Functional Collaboration

Senior Web Developer

Denovo Ventures, LLC

Jan 2018 - Mar 2024 (6 years 2 months)

Built and maintained a documentation portal and documented ServiceNow APIs and SaaS IT workflows, enabling automated ticket creation and supporting developer integrations.

ServiceNow JavaScript DITA XML API Documentation Cloud Applications Technical Writing

(Student) Web Content Developer

CodeCraft School

Jun 2017 - Nov 2017 (5 months)

Completed an immersive web content development program and produced HTML5/CSS3/JavaScript projects, including API-driven applications like Google Maps-based itinerary tools.

HTML5 CSS3 JavaScript Google Maps Content Development API Integration

Technical Writer and Web Developer

Viavi Solutions

Apr 2010 - Jun 2017 (7 years 2 months)

Streamlined documentation by single-sourcing documents and templates using XML/HTML and authored online help and multimedia training for global audiences, improving troubleshooting support across regions.

XML HTML Online Help Multimedia Troubleshooting Technical Communication

Lead Technical Writer

Zidea

Jul 2008 - Mar 2010 (1 year 8 months)

Produced installation guides, troubleshooting manuals, and online help for telecommunications products, expanded QA on documentation to reduce R&D rework, and led the documentation team.

Technical Writing Troubleshooting Leadership Telecommunications