AGAlexis Garcia
@alexisgarcia
Experienced team member with a strong background in customer service.
United StatesWhat I'm looking for
My name is Alexis Garcia, and I am a dedicated team member with over 8 years of experience in customer service, leadership, and hospitality management. I have a proven track record of enhancing guest experiences and resolving issues efficiently, which has significantly contributed to customer satisfaction and revenue growth.
Throughout my career, I have successfully managed front desk operations and spearheaded innovative sales and marketing strategies that led to substantial increases in hotel bookings and overall revenue. My analytical skills have allowed me to optimize marketing campaigns and improve customer retention through effective problem-solving techniques. I am currently pursuing an Associate’s in Psychology at Del Mar College, which complements my passion for understanding and enhancing customer interactions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Shiftsmart
Aug 2020 - Present (4 years 11 months)
Delivered exceptional customer service, enhancing client satisfaction and resolving 90% of customer issues. Utilized innovative problem-solving skills to address customer concerns and improved customer retention by 20%.
Sales and Marketing Co Manager
America's Best Value Inn
May 2016 - Present (9 years 2 months)
Spearheaded innovative sales and marketing strategies, boosting hotel bookings by 35%. Leveraged data analytics to optimize marketing campaigns and resolved complex client issues, enhancing customer satisfaction by 15%.
Front Desk Attendant
America's Best Value Inn
Jan 2015 - Present (10 years 6 months)
Managed front desk operations, ensuring seamless guest experience. Boosted customer satisfaction by 20% through attentive service and leveraged hospitality software for efficient check-in/check-out processes.
Education
Degrees, certifications, and relevant coursework
Del Mar College
Associate’s, Psychology
2023 - 2025
Grade: 2.0
Activities and societies: N/A
This program focused on foundational psychological principles and research methods.
Refugio High School
Diploma
Completed high school education, earning a diploma in 2014. The curriculum provided a broad foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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