Alexis Copeland

Organize borrower documents and assist with preparing loans for underwriting. Order third-party reports and manage multiple loans at a time.

Organized borrower documents and supported preparation of loans for underwriting. Ordered third-party reports and managed multiple loans at a time.

Organized borrower documents and assisted with getting loans ready for underwriting. Ordered third-party reports and managed multiple loans at a time.

Provided product suggestions and referrals based on client needs while building client rapport. Managed vault cash, cash dispensing machines, and night depository processing with daily variance tracking and compliance oversight.

Guided clients with personal finances, including applying for loans and credit cards and opening deposit accounts. Conducted financial reviews of clients’ banking relationships and supported teller line operations as needed.

Led store operational activities and provided leadership to meet sales targets, operations goals, and company policies. Recruited and interviewed staff, implemented store procedures, and analyzed sales figures to forecast future volumes.

Interviewed candidates and made staffing decisions based on hiring needs, while training associates on register, customer service, and policies. Counted cash drawers and made bank deposits, and stepped into the Store Manager role at times to manage schedules and weekly audits.

Oversaw a team of management and associates to ensure daily tasks were met for customer satisfaction. Analyzed the business to improve weekly sales and comps and provided feedback through team touch-bases.

Focused on customer satisfaction and coached associates to deliver an improved in-store shopping experience. Opened and closed the store, handled money during register open/close, and promoted rewards/credit cards to build loyalty.

Greeted clients and recommended merchandise based on their needs and preferences for their occasion. Placed orders, checked other stores for availability, and built client relationships to drive loyalty and repeat business.

Provided consistent customer service and ensured associates delivered the same level of service while maintaining a clean store environment. Opened and closed the store with a co-manager present, handled money during register open/close, and coached new associates.

Built top sales by styling outfits for customers and creating new wardrobes. Promoted the Express credit card and provided fashion advice to customers and associates, including attending stylist meetings.

Assisted customers with fitting rooms and ensuring they received the items they needed. Handled register transactions and opened Express credit cards to build customer loyalty.

Assisted customers with sizes and provided basic retail support including folding clothes and helping clean the store. Built customer relationships and helped outfit customers to best match their needs and style.