Looking for a job

Alexis Carter

@alexiscarter1

Message

I resolve streaming and financial customer issues through chat, troubleshooting, and escalations.

United States

Message

What I'm looking for

I'm looking for a customer support or technical support role where I can resolve complex issues, provide empathetic service, manage escalations, and contribute feedback that improves the customer experience.

I'm currently supporting Hulu, Disney+, and ESPN+ customers through high-volume live chat and voice channels, resolving billing discrepancies and technical system issues.

I've achieved a 93% quality goal while exceeding metrics, taking ownership of complex escalations and helping customers through de-escalation.

Previously, I processed borrower payments and maintained accurate CRM records at SWBC, while building rapport and resolving collection disputes.

At Conduit of San Antonio, I supported cardholders with account issues, replacement cards, transaction discrepancies, unauthorized transactions, and disputes. I'm recognized for empathy, ownership, and dependable support during escalations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Hulu | Disney+ | ESPN+

Mar 2025 - Present (1 year 6 months)

Respond to high-volume inquiries via live chat and voice channels, diagnosing billing and technical issues. Achieved a 93% quality goal and managed incident escalations with full ownership.

Live Chat Technical Troubleshooting Customer Support Systems Incident Escalation Multitasking De escalation Documentation

Collections Representative

SWBC of San Antonio

Aug 2024 - Mar 2025 (7 months)

Handled inbound and outbound communications for payment reminders, processed borrower payments, and maintained account data integrity. Built rapport with borrowers to resolve disputes.

Customer Support Systems CRM Data Entry Written Communication Service quality Incident Escalation Payment Processing

Cardholder Services Representative

Conduit of San Antonio

Apr 2023 - Jan 2024 (9 months)

Maintained cardholder account accuracy, diagnosed card issues, and processed replacements. Investigated unauthorized transactions and disputes to support fair resolutions.

Customer Support Systems Cardholder Service Software Troubleshooting Data Entry Customer Experience Dispute Resolution