Open to opportunities

Alexia Schramm-Clark

@alexiaschramm-clark

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Experienced customer-focused professional with strong administration, teaching, and support skills.

Australia

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What I'm looking for

I seek roles where I can apply administration, customer-facing and teaching skills, with opportunities for training, growth and flexible or evening work.

I am an adaptable and service-oriented professional with broad experience in administration, customer service, education and support roles across Australia and internationally.

Over recent years I have worked in business support, education and freelance roles, handling inbound calls, coordinating with managers and insurers, training staff, and delivering online teaching and AI-related freelance projects.

My background includes medical reception, disability support, classroom teaching (including ESL overseas), captioning, and retail — demonstrating strong communication, organisation and software use in varied environments.

I hold a Bachelor of Arts and a Masters in Forensic Anthropology (graduating December 2021), plus certificates in education support, TEFL/TESOL and first aid, and I bring a dependable, can-do attitude to every role.

Experience

Work history, roles, and key accomplishments

Current

Freelance Contractor

Current

Upwork

Sep 2025 - Present (6 months)

Provide AI training, voice recording, administration, and assorted freelance projects for diverse clients via an online platform.

Voice Recording Remote Collaboration Project Administration Client Communication Time Management

Business Support Team Member

JP Flynn Builders

Mar 2022 - Mar 2025 (3 years)

Managed inbound calls and coordinated claim/repair progress with trades, operations and insurers, and trained temporary and permanent staff to improve team workflows.

Customer Service Microsoft Teams Email Communication Staff Training

Closed Captioner

UniAccess

Mar 2020 - Oct 2021 (1 year 7 months)

Edited and uploaded captions for online university lectures to improve accessibility and ensure accurate transcription of course content.

Captions Transcription Accessibility Standards Quality Assurance Time Management

Front End Cashier

IGA

Mar 2020 - Nov 2020 (8 months)

Provided customer service and handled cash/EFTPOS transactions at a supermarket front end, ensuring accurate till reconciliation.

Customer Service Cash Handling EFTPOS Time Management

Medical Receptionist

Oakleigh Physiotherapy and Sports Injury Centre

Jun 2018 - Jan 2020 (1 year 7 months)

Managed medical administration, financial records, patient liaison and scheduling using Cliniko/PPMP, HICAPS and Medicare/DVA/EFTPOS systems.

Medical Administration HICAPS Scheduling

Education Access Worker

Dixon Appointments

Aug 2019 - Oct 2019 (2 months)

Supported students at Swinburne by providing class note taking and one-on-one assistance to improve accessibility and learning outcomes.

Student Support Accessibility Communication Confidentiality

ESL Teacher

Binh Minh Education

Aug 2017 - Jan 2018 (5 months)

Taught English to grades 4–8 in Hanoi to classes of 50–60, delivered speaking tests, and trained with local staff to improve student pronunciation and literacy.

Large Class Management Lesson planning Cross Cultural Communication

Customer Service Assistant

Target

Nov 2014 - Aug 2017 (2 years 9 months)

Managed customer service, cashiering and floor presentation in retail, maintaining registers and supporting stock control during peak periods.

Customer Service Cash Handling EFTPOS Stock Control Merchandising Time Management

Internship Coordinator

Study Abroad and Exchange Office

Aug 2013 - Dec 2013 (4 months)

Performed daily administrative support for study abroad programs, assisted recruitment events, maintained archives and contributed to marketing and website updates.

Program Administration event support Marketing Support

Sales Assistant

Recycled Textbooks

Jan 2012 - Dec 2012 (11 months)

Handled customer service, cash/EFTPOS transactions and ordering while performing general administrative tasks in a retail bookshop.

Customer Service Cash Handling Administrative Support

Education

Degrees, certifications, and relevant coursework

Deakin University

Bachelor of Arts, Anthropology and Sociology

Activities and societies: Homecoming Forum Melbourne; Global Citizenship Award

Completed a Bachelor of Arts with majors in Anthropology and Sociology, including participation in the Homecoming Forum and receipt of the Global Citizenship Award.

Stony Brook University

Internship, International Education Administration

2013 - 2013

Activities and societies: Assisted with Study Abroad events and marketing materials

Completed an internship at the Study Abroad and Exchange Office providing administrative support and assisting with recruitment events and website updates.