Szewing Chan

Consistently exceeded monthly sales targets, with the team regularly surpassing bonus targets, ensuring all sales staff received additional rewards. Achieved a stable personal sales performance of AUD 160 per hour, mainly selling phone accessories, screen protectors, and providing phone and tablet repair services.

Prepared ingredients and utensils during opening shifts, setting up and inspecting tea dispensers to ensure proper operation. Produced hundreds to over a thousand beverages daily, adhering to Standard Operating Procedures (SOP) to ensure consistent quality and compliance with brand standards.

Monitored and managed staff performance and attendance in collaboration with outsourcing agencies, ensuring timely salary payments. Managed daily orders, including intake and assignment, guiding and supervising staff to improve service efficiency.

Led the front desk, external, and logistics administration teams, with a total of 101 employees; adapted and implemented specific measures based on headquarters’ pandemic policies to ensure the smooth operation of projects during the pandemic. Optimized administrative costs by consolidating dormitory resources, renegotiating lease terms, and adjusting service contracts, saving the company at least

Formed and led an administrative team, successfully recruiting and training 15 foreign administrators and about 100 local employees, maintaining stable operations during the branch’s stabilization phase. Assisted in site selection and establishment for the new branch, oversaw office and dormitory selection, lease negotiations, renovation, and dormitory setup, while coordinating with legal team for

Provided comprehensive administrative support, meeting the daily needs of around 80 employees, including document printing, personal items procurement, shuttle arrangements, and employee feedback facilitation. Managed administrative petty cash, establishing and maintaining an expense ledger and regularly reconciling expenses to ensure transparent and reasonable spending.

Computed and distributed salaries for over 60 local employees and 10 housekeeping staff, ensuring accurate payroll and timely release. Provided Chinese-English translation and interpretation support for foreign and local customer service staff, resolving language barriers and employee relations issues to improve department efficiency.

Assisted the teaching supervisor in managing the teaching department, ensuring the smooth preparation and delivery of lessons by foreign teachers, as well as supervising and recording their teaching performance. Managed administrative tasks for the teaching department: procurement and maintenance of teaching supplies, drafting monthly and annual plans, creating and updating attendance and class sc

Provided personalized English tutoring for a second-grade student via the Xuanshi Wuyou app, conducting three 60-90 minute lessons per week. Wrote detailed post-lesson feedback, assessing student progress and areas for improvement, and confirmed with parents to ensure teaching transparency and efficiency.

Conducted daily lesson preparation and teaching for 4 regular classes based on textbooks and teaching guidelines, collaborating with foreign teachers to improve teaching outcomes. Managed teaching administration, including meeting records, classroom info updates, and teaching aids maintenance, maintaining a tidy and orderly environment.

Responsible for the daily English teaching of 194 seventh-grade students, including lesson preparation, teaching, and grading over 150 assignments each day. Collaborated with volunteer team members to raise approximately $2,000 from 500 donors, and expressed gratitude by sending postcards, student drawings, and local souvenirs, fostering cultural exchange.

Taught basic English to 64 community children and served as an interpreter between them and international volunteers, facilitating cultural exchange and interaction. Independently managed a group of 8 children, using games and encouragement to help them build confidence in pursuing their dreams.

Currently pursuing a Master’s in Cyber Security, with core subjects including Fundamentals of IT, Cybersecurity Risk Management, Secure Software Development, Cyber Incident Management, Threat Modelling, and Security Engineering.

Grade: 80/100

Studied English with a focus on Translation, covering subjects such as English-Chinese Translation, Chinese-English Translation, Liaison Interpreting, and Business English Translation. Achieved a GPA of 80/100.