Elena Corso

• Act as the frontline point of contact for customer enquiries via phone, email, and chat, resolving disputes and service queries efficiently.
• Manage daily administrative tasks, operational spreadsheets, and accurate data entry into company systems in a fast-paced environment.
• Handle complex customer issues regarding service disputes and recharges, maintaining strict alignment with internal po

Managed the delivery of professional Italian language programs alongside end-to-end operational support for various institutions and private clients.

Key Responsibilities:
• Managed end-to-end client cycles for language programs, handling bookings, scheduling, and payment processing.
• Delivered professional language courses while maintaining accurate digital databases and enrolment documentation

• Served as the primary point of contact for international clients, resolving enquiries in English, German, and Italian.
• Managed daily accounting tasks, including payment processing, expense tracking, and financial record-keeping using Sage software.
• Coordinated office operations, managed business correspondence, and maintained filing systems and databases.
• Assisted with scheduling, database

• Managed daily student enquiries, onboarding, and support services for international students in English, Italian, and German.
• Coordinated weekly timetables, class schedules, and teacher allocations to optimise school resources.
• Handled financial administration, including payment processing, invoicing, and budgeting for student activities.
• Organised cultural events and social calendars to b

• Supported international students during an intensive Italian language and culture program.
• Organised local excursions and guided city tours, serving as a cultural mediator for a global student group.
• Assisted with program logistics, daily schedule execution, and trip coordination.
• Communicated across diverse cultural backgrounds to ensure a smooth, welcoming learning experience.

• Analysed consumer behavior and market trends to support marketing and communications strategies.
• Prepared and delivered professional presentations for product promotion and business communication.
• Built and maintained cross-functional business relationships and client communications.

• Developed business plans, financial models, and market entry strategies.
• Analysed market trends, customer segments, and competitor landscapes.
• Managed core operational workflows, budgeting, and risk assessment tasks.

• Delivered online and face-to-face language instruction using virtual learning platforms.
• Communicated clearly and effectively with diverse, multicultural students.
• Designed tailored learning materials, lesson plans, and interactive resources.

Sep 2022

Apr 2022

Jun 2019

• Specialised in intercultural communication, language mediation, and translation methodologies.
• Advanced studies in English and Russian linguistics, cross-cultural dynamics, and global history.
• Developed strong analytical, written, and cross-lingual communication skills.