Samuel Oluoch

As a Technical Team Lead, I coordinated technical team activities, monitored performance, and provided feedback to enhance team efficiency. I oversaw project data analysis, conducted training sessions, and ensured adherence to quality standards while managing escalations and team onboarding.

In my role at Glovo, I managed operational tasks and customer interactions, including content creation and catalog management. I oversaw ad campaigns, conducted training for partners, and ensured high levels of customer satisfaction across multiple countries.

As a Quality Analyst, I trained teams, assessed performance, and ensured adherence to quality standards. I compiled statistical data, developed optimization strategies, and provided feedback to enhance agent performance while maintaining accurate records.

In this role, I executed data annotation projects, ensuring adherence to client specifications and high-quality standards. I processed and verified data, maintained accuracy, and contributed to team goals while performing additional duties as needed.

Pursuing a Bachelor's degree in Business Information Technology with a focus on Corporate Management, Operations Management, Human Resource Management, Project Management, and Sales and Marketing.

Completed a Diploma in Business Management, covering topics such as Corporate Management, Operations Management, Human Resource Management, Project Management, and Sales and Marketing.

Earned a Diploma in Computer Engineering, focusing on Network Infrastructure, Networking, Computer Maintenance, Repair, Data Analysis, and Data Infrastructure and Security.