At Ecobank Kenya Ltd - Thika Branch, I managed vault and ATM/CDM cash levels and coordinated cash-in-transit movements with G4S. Daily monitoring and escalation kept ATM downtime below 2%, and my reconciliation work cut unreconciled variances by over 80%.
I led snap checks and audit-recommendation tracking, reducing audit findings by 35% year-on-year. I also supervised a branch operations team of 12 and handled escalated complaints, account approvals, and KYC queries.
Earlier at Ecobank Kenya Ltd - Nairobi, I supported a fixed deposit portfolio of over KES 500M, retained 90% of the book, and worked as a teller and Customer Service Officer. I received Ecobank Kenya Employee of the Year in 2017 for blocking a USD 1 million fraudulent transaction and contributed to the pan-African Falcon core banking migration in 2019.
