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Linda Ratandanwa

@lindaratandanwa

Customer Care Assistant at Baines Intercare Medical Centre, coordinating patient bookings, VIP hospital tours, and invoice processing.

Zimbabwe

Message

At Baines Intercare Medical Centre, I’m the first point of contact for patients and coordinate inquiries, bookings, and appointments. I also guide hospital tours for patients, VIPs, corporate partners, and potential investors.

I prepare monthly invoices and payment requisitions, coordinate supplier orders, and work with medical departments. I handle sensitive medical and financial information confidentially and conduct onboarding and customer care training for new employees.

Earlier, I worked in reception and dental assistant roles at Strawdent Dental Clinic and Dentaville (PVT) LTD, and as a Frontline Receptionist at The Healthbridge Medical and Dental Clinic. My experience includes appointment scheduling, insurance claims, patient records, and clinic supplies.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Assistant

Current

Baines Intercare Medical Centre

Jan 2020 - Present (6 years 9 months)

Serve as the first point of contact, managing patient inquiries, bookings, and appointment coordination. Provide guided hospital tours for patients, VIPs, corporate partners, and potential investors, and handle invoice processing and supplier coordination.

Customer Service Frontdesk Appointment Scheduling Hospital Tours Invoice Processing Payment Requisitions Supplier Coordination Multi Line Phone Systems Confidential Records Management Corporate Trainer Service Reporting Client Feedback Analysis

Frontline Receptionist / Dental Assistant

Strawdent Dental Clinic

Jan 2019 - Dec 2019 (11 months)

Managed front desk operations, scheduled appointments, and processed insurance claims. Assisted in dental procedures, equipment sterilization, and compliance with infection control protocols.

Front Desk Operations Appointment Scheduling Insurance Claims Processing Dental Assisting Equipment Sterilization Infection Control Patient Billing Inventory Management

Frontline Receptionist / Trainee Dental Assistant

Dentaville (PVT) LTD

Oct 2015 - Oct 2018 (3 years)

Welcomed patients and scheduled appointments. Assisted in clinical procedures and maintained high infection control standards, processed insurance claims, and managed stock ordering.

Patient Reception Appointment Scheduling Clinical Assistance Infection Control Insurance Claims Payment Follow Up Stock Management

Frontline Receptionist

The Healthbridge Medical and Dental Clinic

Nov 2013 - Jul 2015 (1 year 8 months)

Managed patient reception for multiple medical specialists, coordinated bookings, and maintained patient records. Handled financial transactions, cash reconciliation, and banking processes.

Patient Reception Medical Records Management Financial Transactions Cash Reconciliation Banking Meeting Coordination Minutes Taking Marketing Public Relations

Brand Ambassador

British American Tobacco

Nov 2011 - Dec 2011 (1 month)

Conducted customer surveys and market research. Promoted product awareness and conducted marketing activities, handled stock tracking and product distribution.

Customer Surveys Market Research Product Promotion Marketing Activities Stock Tracking Product Distribution