Alexandre Mendes
@alexandremendes
I troubleshoot telecom services and build web and mobile applications.
PortugalWhat I'm looking for
I'm currently providing specialized technical support at Intelcia Portugal Inshore, diagnosing fiber, fixed internet, Wi-Fi, landline, and MEO TV incidents. I remotely troubleshoot and reconfigure ONTs, routers, and set-top boxes, escalating complex cases when needed.
At Deloitte, I trained in OutSystems and Salesforce, developing foundations in web and mobile development, data modeling, CRM automation, Flow, and Apex. I'm also pursuing a CTESP in Web and Mobile Device Development while bringing hands-on IT support, hardware maintenance, and software troubleshooting experience from ALS Global and Astuto Software.
Experience
Work history, roles, and key accomplishments
Technical Support Assistant
Intelcia Portugal Inshore
Aug 2025 - Present (11 months)
Providing specialized technical support to customers, diagnosing and resolving incidents related to fiber optics, fixed internet, Wi-Fi, landline, and TV services. Executing remote troubleshooting and maintaining service records.
Focused on agile development for web and mobile applications using OutSystems, and mastered Salesforce CRM functionalities including sales automation and lead management. Gained foundations in both Salesforce Admin and Developer roles.
Factory Operator
Global Wines
Aug 2022 - May 2023 (9 months)
Operated industrial machinery and managed production line and warehouse operations.
IT Technician Intern
ALS Global
Nov 2021 - Feb 2022 (3 months)
Provided IT support for employees, ensuring proper functioning of OS and hardware. Identified and resolved failures, installed software, and performed hardware maintenance.
IT Technician Intern
Astuto Software
Jun 2021 - Jul 2021 (1 month)
Performed computer maintenance, hardware repair, and software troubleshooting. Provided logistics support, order tracking, and stock management.
Education
Degrees, certifications, and relevant coursework
Instituto Politécnico de Viseu
CTESP, Web and Mobile Device Development
2023 -
Pursuing a CTESP in Web and Mobile Device Development, focusing on modern web and mobile technologies.
Escola Profissional de Tondela
12th Grade, Management IT Technician
2019 - 2022
Completed the 12th grade in Management IT Technician, gaining foundational IT and management skills.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Website
estgv.ipv.pt/estgvJob categories
Skills
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