Alexandra Solti
@alexandrasolti
HR Operations and customer support specialist at WeDoSupport, handling complex 24/7 cases and previously cutting onboarding time by about 50%.
PolandWhat I'm looking for
At WeDoSupport, I handle customer support in a fast-paced, 24/7 iGaming environment, managing 100–150 interactions per shift and maintaining 85%+ CSAT and 95%+ chat acceptance rates. I resolve complex cases independently, escalating only those requiring management authorization.
At Tesco Business Solutions Hungary, I supported People Operations for about 600 associates and led onboarding from offer acceptance through induction. I also supported global mobility and employee lifecycle cases during major organizational changes.
As a Sourcing Specialist at Tesco Business Solutions Hungary, I redesigned onboarding workflows and communication, reducing the cycle time by about 50% within my first three months. I also managed ATS workflows and developed SOPs and training materials.
Earlier, I supported customers and colleagues across multiple channels at Tesco Business Solutions Hungary, and worked in bar and service operations in the hospitality industry. I’m drawn to improving processes and experiences in dynamic, 24/7 environments.
Experience
Work history, roles, and key accomplishments
High-Volume Chat Support: Managed 100–150 customer interactions per shift in a fast-paced, 24/7 iGaming environment, handling multiple parallel chat sessions while resolving complex inquiries.
Performance & Quality Targets: Maintained 85%+ customer satisfaction (CSAT) and 95%+ chat acceptance rates, consistently hitting operational speed and quality KPIs.
Independent Case Resolution: Achieved Ch
HR Operations Ownership: Acted as the primary operational backbone for ~600 associates, ensuring seamless service delivery and managing complex employee lifecycle cases through major organizational changes.
End-to-End Onboarding & Global Mobility Support: Led the complete onboarding journey from offer acceptance through induction day, while supporting global mobility workflows and ongoing empl
Process Improvement & Efficiency: Reduced onboarding cycle time by ~50% (from 30+ to ~15 days) within my first 3 months through workflow redesign, communication standardisation, and removing relocation bottlenecks.
Onboarding & Relocation Support: Delivered comprehensive relocation and preboarding support for EU and non-EU hires.
ATS & Recruitment Operations: Managed ATS workflows, candidate p
Customer and Colleague Engagement Service Associate
Jun 2021 - Jul 2022 (1 year 1 month)
Team Setup & Service Delivery: Delivered high-quality customer and colleague support within a newly established in-house team, consistently meeting operational SLAs across multiple channels.
Backlog & High-Volume Handling: Managed peak evening ticket and email backlogs following go-live transitions, keeping queue times low and operations steady.
Independent Problem Solving: Resolved complex cu
Bar & Service Operations: Managed high-volume daily bar operations, pre-shift line checks, inventory control, and stocktakes to ensure seamless service execution in a fast-paced environment.
Safety, Compliance & Licensing: Designated Personal Licence Holder, acting as certified Fire Marshal and Emergency First Aider at Work to maintain strict health, safety, and workplace compliance.
Education
Degrees, certifications, and relevant coursework
EF SET
EF SET English Certificate (C2 Proficient)
Oct 2026
Pipplet (an ETS company)
Pipplet Language Proficiency Certificate
Sep 2025
Pannon Kincstár Humán Szakképző Központ
State-accredited Vocational Qualification, Occupational Safety and Health Technology/Technician
2020 - 2021
EQF Level 4
Ofqual
BCS Level 2 ECDL Certificate in IT User Skills (QCF)
Dec 2014
Ofqual
HABC Level 2 Award in Emergency First Aid at Work (QCF)
Sep 2014
Ofqual
HABC Level 2 Award in Fire Safety (QCF)
Aug 2014
Tech stack
Software and tools used professionally
Availability
Location
Poland
HungarySalary expectations
Social media
Job categories
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