Karolina Bożek
@karolinaboek
I improve EMEA HR operations, data quality, employee support, and workforce processes across international teams.
PolandWhat I'm looking for
I support HR operations, employee lifecycle services, and data management across international EMEA environments. My work spans case management, documentation, data quality, escalations, and process improvement.
At Medtronic, I provided end-to-end HR Shared Services support for EMEA countries, resolving employee inquiries and collaborating across functions and geographies. I also maintained knowledge-management content to ensure consistent access to HR process information.
At Amazon, I led a cross-regional HR data management team supporting Poland and Romania, managing performance, stakeholder communication, escalations, and operational delivery. I drove improvements in data quality, service consistency, recruitment, onboarding, and HR documentation.
I currently conduct social-insurance adjudication proceedings at ZUS, issue coverage and contribution-rate decisions, and communicate clearly with payers and insured individuals. I bring practical experience with Workday, PeopleSoft, ServiceNow, Salesforce, reporting, and operational process management.
Experience
Work history, roles, and key accomplishments
Senior Administrative Officer
The Social Insurance Institution (ZUS)
Dec 2025 - Present (9 months)
Conducts adjudication proceedings and issues decisions on social insurance coverage and contribution rates. Responds to inquiries from payers and insured individuals, ensuring clear and accurate case-related communication.
Provided end-to-end HR support across the employee lifecycle for EMEA countries in a customer-focused HR Shared Services environment. Resolved employee HR inquiries and supported timely case handling across multiple countries and processes.
Led a cross-regional HR data management team supporting Poland and Romania. Managed team performance, escalations, stakeholder communication, and day-to-day operational delivery.
Managed HR documentation and supported quarterly promotion cycles. Supported cross-functional HR collaboration, recruitment, and onboarding processes.
Coordinated high-volume recruitment and onboarding for seasonal roles. Prepared analytical reports for CEE leadership to support workforce planning and operational decisions.
Education
Degrees, certifications, and relevant coursework
WSB University
Master's Degree, Logistics Processes in Business
2016 - 2018
Master's degree in Logistics Processes in Business from WSB University, Wrocław, completed in 2018.
Wrocław University of Science and Technology
Bachelor's Degree, Management & Manufacturing Engineering
2012 - 2016
Bachelor's degree in Management & Manufacturing Engineering from Wrocław University of Science and Technology, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Salary expectations
Job categories
Skills
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