Alexandra Rodriguez

As a Customer Success Manager with over three years of experience, I have honed my skills in onboarding new customers and ensuring their long-term success. My role at Abby Connect involved managing over 200 accounts, where I provided tailored support and collaborated with internal teams to align product capabilities with business needs. I take pride in my ability to address client inquiries with empathy and urgency, creating effective solutions that drive retention and growth.

Prior to my role in customer success, I worked as a Call Center Agent at SmartStop Self Storage, where I excelled in providing exceptional customer service through inbound and outbound sales calls. I consistently met or exceeded performance targets by securing reservations and processing payments. My experience as a Receptionist further strengthened my customer service skills, as I efficiently managed appointments and customer accounts while delivering empathetic support.