Open to opportunities

Patrick Campbell

@patrickcampbell1

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Customer Success Manager focused on maximizing client satisfaction and retention.

United States

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What I'm looking for

I am seeking a role that values customer engagement and offers growth opportunities.

As a Customer Success Manager with over 5 years of experience, I specialize in driving product adoption and retention within the technology and SaaS sectors. My strong communication and strategic planning skills enable me to maximize client satisfaction and ensure that customers derive the utmost value from their investments. I have successfully managed large client portfolios, mitigated churn, and utilized CRM systems like Salesforce and HubSpot to deliver superior service.

At Resi, I manage a portfolio of over 500 clients, leading onboarding sessions and offering personalized training to empower customers. My proactive outreach and regular check-ins help assess evolving needs, ensuring long-term retention and satisfaction. My previous roles have equipped me with a solid foundation in product support and team leadership, allowing me to foster high-performance environments and streamline processes for improved operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Resi

Mar 2021 - Present (4 years 3 months)

Managed a portfolio of over 500 clients, maximizing product adoption and achieving strategic goals within a fast-growing SaaS environment. Led onboarding sessions and proactive outreach, utilizing CRM systems like Salesforce and HubSpot to monitor customer health and ensure high satisfaction.

Customer Success Account Management Salesforce HubSpot NPS Onboarding

Product Support Specialist

Intuit

Jan 2021 - Mar 2021 (2 months)

Provided dedicated support for TurboTax products, assisting customers with technical troubleshooting and tax-related inquiries. Utilized internal tools to diagnose and resolve technical issues efficiently, ensuring a smooth user experience and customer retention.

Product Support Technical Troubleshooting Customer Retention Internal Tools

Team Lead Supervisor

CaptionCall

Feb 2018 - Jan 2021 (2 years 11 months)

Managed and coached a team of over 15 call center agents, ensuring consistent delivery of quality captioning services for hard-of-hearing clients. Fostered a supportive, high-performance environment by mentoring agents and streamlined processes to improve operational efficiency, exceeding company targets.

Team Leadership Coaching Call Center Operations Process Improvement Performance Management Team Building

Captioning Agent

CaptionCall

May 2017 - Feb 2018 (9 months)

Delivered accurate and timely captioning services for hearing-impaired clients in real-time, ensuring seamless communication. Recognized for exceptional performance and customer service, which led to a promotion to Team Lead Supervisor.

Customer Service Communication Client Services

Team Associate

Panera Bread

Dec 2015 - Apr 2017 (1 year 4 months)

Provided excellent customer service, assisting with order preparation, serving, and maintaining a clean, organized environment. Contributed to a positive customer experience through attention to detail and a commitment to high service standards.

Customer Service Teamwork Attention To Detail Order Management