Alexandra Covington

I've built, operated, and successfully sold SHAPE, a multi-location client service business, creating the systems, partnerships, and operational structure needed to deliver consistent service across locations.

At SHAPE, I managed the full customer lifecycle, employee hiring and development, scheduling, vendor relationships, marketing, budgeting, forecasting, and performance improvements. I created SOPs, training materials, policies, and workflows while resolving time-sensitive client and scheduling issues.

As Co-Owner and Property Manager at CH Properties, I coordinate tenant relations, leasing, maintenance, contractors, renovations, budgets, forecasts, and annual business reviews. I keep owners, vendors, tenants, and service providers aligned on schedules, financial information, deadlines, and action items.

My operations background also includes supporting staff, customer communication, scheduling, compliance, and daily workflows at Legacy Academy. As an FAA private pilot with helicopter flight experience, I bring flight planning, weather analysis, routing, ATC communication, risk management, and focused decision-making to safety-critical environments.