I am seeking a role where I can apply IAM, Microsoft 365/Google Workspace, and n8n automation to improve security and operational efficiency, mentor engineers, and work in an SLA-driven, collaborative environment.
AAOpen to opportunities
Alexander Asis
@alexanderasis
Identity & Access Management professional automating secure user lifecycle and governance processes.
PhilippinesWhat I'm looking for
I am an Identity and Access Management (IAM) administrator with 5+ years of experience across MSP and enterprise environments, focused on Microsoft 365, Azure AD (Entra ID), and Python-driven automation using REST APIs. I have led user lifecycle management, access governance, privileged access controls, and supported access audits while mentoring junior engineers and improving operational processes.
I deliver measurable improvements through automation and process optimization — building Python scripts for reporting and integrations, administering multi-tenant Microsoft 365 environments, and resolving complex escalations. I prioritize secure, least-privilege access models, SLA-driven support, and clear technical documentation to maintain compliance and drive team performance.
Experience
Work history, roles, and key accomplishments
UT
Current
Identity and Access Management Admin
Upward Technology
Jun 2025 - Present (8 months)
Manage end-to-end user lifecycle for a multi-client MSP, administer Microsoft 365 tenants, and develop Python REST API automation to produce operational and compliance reports that reduce manual effort and improve data accuracy.
AL
Senior Technical Support Engineer
AvePoint Holdings USA, LLC
Dec 2023 - Jun 2025 (1 year 6 months)
Provided advanced Tier 2–3 support for enterprise data management and collaboration solutions, led RCA for complex escalations, and mentored junior engineers to improve incident resolution and customer satisfaction.
UT
IAM Specialist / Service Desk
Upward Technology
Nov 2022 - Nov 2023 (1 year)
Supported IAM operations in an MSP as a Tier 1 technician, administering Microsoft 365 onboarding, license and access configuration, laptop provisioning, and meeting SLA targets via Salesforce CRM.
AI
Technical Support Representative
AlterBest Solutions, Inc.
May 2015 - Jul 2017 (2 years 2 months)
Managed high-volume cancellation and churn communications, conducted market research to inform retention strategies, and contributed to retention improvements between 18% and 40% through effective account recovery.
Education
Degrees, certifications, and relevant coursework
CU
Cavite State University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science focused on fundamental computing principles and software development practices.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
PhilippinesAuthorized to work in
Salary expectations
110k-180k USD
Job categories
Identity & Access Management ManagerIdentity & Access Management ManagerIAM SpecialistSecurity EngineerCloud AdministratorTechnical Support EngineerAutomation EngineerOperations EngineerIdentity And Access Management SpecialistIdentity And Access Management TechnicianIdentity And Access Management EngineerIdentity And Access Management
Skills
Identity & Access Management (IAM)Identity Lifecycle ManagementSystem Access ProvisioningRole Based Access ControlIdentity GovernanceSystem Access ReviewsPrivileged Access ManagementMicrosoft 365 User ManagementAzure Active DirectoryExchange OnlineSharePoint AdministrationMS TeamsSaaS AdministrationAPI IntegrationWorkflow AutomationReport AutomationTicketing SystemsTroubleshootingRoot Cause AnalysisTier 1 SupportSalesforce CRMData IntegritySLAMentoringTechnical DocumentationGmailGoogle AnalyticsMicrosoft TeamsRoot CauseSalesforce
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