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Arlene Camano

@arlenecamano

Identity and access management specialist at ANZ Global Services and Operations, securing service accounts and privileged access with MFA.

Philippines

Message

At ANZ Global Services and Operations, I implemented service account ringfencing by working with application teams to validate account use and approved connections. I configured controls to allow authorized connections and block unauthorized attempts, supporting the organization’s Zero Trust strategy.

I’ve onboarded applications into the IGA platform, provisioned and deprovisioned access in Sailpoint IIQ, and supported MFA for privileged admin accounts. I’ve also documented IAM processes and investigated access-related incidents.

Experience

Work history, roles, and key accomplishments

Current

Technical Analyst

Current

ANZ Global Services and Operations

Sep 2025 - Present (1 year 1 month)

Implemented service account ringfencing and MFA for privileged accounts, supporting Zero Trust strategy. Monitored SIEM logs and managed whitelist updates.

IAM Privileged Access Management Silverfort Active Directory ServiceNow CyberArk PowerShell Splunk Zero Trust MFA SIEM

Senior Analyst

ANZ Global Services and Operations

Mar 2020 - Sep 2025 (5 years 6 months)

Onboarded applications into IGA platform, provisioned/deprovisioned access in SailPoint IIQ, and developed work instructions and ServiceNow knowledge articles. Led stand-up calls and resolved access incidents.

Identity Governance And Administration Sailpoint ServiceNow RBAC SOD User Access Certification Process documentation Stakeholder Management

Analyst

ANZ Global Services and Operations

Mar 2015 - Mar 2020 (5 years)

Administered user accounts across systems, ensuring compliance with approval processes, RBAC, and SOD rules. Provided end-user support and team training.

Active Directory IAM RBAC SOD User Account Administration Customer Support

Tech Ops Technician - Regional

JP Morgan Chase NA. PGSC

Apr 2014 - Nov 2014 (7 months)

Organized training sessions for access administrators and collaborated on updating access provisioning SOPs. Onboarded new applications and administered user accounts.

Access Management Process documentation Training User Account Administration IM IT Standards