Bashir Bret Kiman
@bashirbretkiman
Microsoft 365 technical engineer specializing in multi-tenant MSP support.
PhilippinesWhat I'm looking for
I am a results-oriented Microsoft 365 technical engineer with extensive experience supporting multi-tenant MSP environments and resolving L1–L2 escalations across Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID (Azure AD).
I have led onboarding/offboarding, tenant configurations, migrations, and security policy design while mentoring support teams, creating SOPs and knowledgebase content, and improving SLA performance using tools like Zendesk and Datto RMM.
I seek to drive customer success through process improvement, technical enablement, and reliable endpoint and identity management in fast-paced service environments.
Experience
Work history, roles, and key accomplishments
Provided L1–L2 Microsoft 365 and endpoint support across multi-tenant environments, managing onboarding/offboarding, Intune policies, GPO/DNS/AD tasks, and Datto RMM patching to ensure SLA compliance and high first-call resolution.
M365 Subject Matter Expert
Crayon IT Service
Nov 2019 - Dec 2024 (5 years 1 month)
Served as escalation point for complex Microsoft 365 tenant configurations and migrations, implementing Intune and Entra ID controls, leading tenant-to-tenant moves and rollouts while creating SOPs and training to improve SLA performance.
COHandled commercial Microsoft 365 licensing and billing escalations for global customers, managing renewals, volume licensing issues, and SLA credit claims to ensure contractual compliance and accurate billing resolution.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
Bachelor of Science, Computer Engineering
Completed a Bachelor of Science in Computer Engineering focusing on computer engineering principles and practical technical skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
Interested in hiring Bashir Bret?
You can contact Bashir Bret and 90k+ other talented remote workers on Himalayas.
Message Bashir BretFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
