John Arnold Samson
@johnarnoldsamson
I build and support enterprise IAM solutions across identity lifecycle, access governance, and production troubleshooting.
PhilippinesWhat I'm looking for
I've supported enterprise IAM customers at EmpowerID across global retail and automotive environments, owning cases from requirements discovery through resolution and validation. I manage complex identity-lifecycle, access-governance, connector, and production-support work across EmpowerID, SAP, Active Directory, and Microsoft Entra ID.
Previously at Accenture, I led IAM delivery teams, developed IAM strategies and policies, and supported Okta, One Identity, Azure AD, and infrastructure operations. I bring customer-facing consulting, root-cause analysis, software testing, and cross-functional engineering coordination to improve resolution time, backlog management, and customer-ready releases.
Experience
Work history, roles, and key accomplishments
Supported three enterprise customers across global retail and automotive environments, owning IAM cases from requirements discovery through resolution and validation. Managed up to 50 concurrent cases and resolved 10-20 complex IAM tickets weekly, reducing resolution time and case backlog by 70-90% on new projects.
Education
Degrees, certifications, and relevant coursework
FEU Institute of Technology
Bachelor of Science, Electronics and Communications Engineering
2013 - 2019
Pursued a Bachelor of Science in Electronics and Communications Engineering, gaining a strong foundation in engineering principles and technical problem-solving.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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