At Accenture, I supported Identity and Access Management operations for Spain and Switzerland, maintaining 100% SLA and KPI compliance, zero overdue risks, and no major escalations.
I handled user provisioning, deprovisioning, account maintenance, and role-based access control using ServiceNow, Access Central, and myAccess. I also served as Queue Manager for Spain Requests, supporting timely and accurate service delivery.
I worked on complex IAM cases involving user conversions, name changes, dual records, and identity reconciliation. I collaborated with HR and cross-functional teams while applying security policies, naming conventions, and compliance standards.
My background also includes a Data Engineer role at Accenture and certifications in Azure Fundamentals and Security, Compliance, and Identity Fundamentals.
