Open to opportunities

Tresus Chanel

@christian

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Microsoft 365 and Active Directory specialist delivering secure, efficient cloud and hybrid identity solutions.

Philippines

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What I'm looking for

I seek a cloud-focused role where I can manage Microsoft 365/identity services, drive security and automation, mentor teams, and grow with a collaborative, learning-driven organization.

I am a Microsoft 365 and Active Directory specialist with 5+ years in technical support and 2 years in customer service, focused on delivering secure, reliable cloud and hybrid identity solutions. I combine deep technical knowledge of Exchange, SharePoint, Teams, Entra ID/Azure AD, and hybrid AD DS with a customer-first mindset.

I have hands-on experience administering Microsoft 365 ecosystems, implementing security and compliance controls (Defender, Purview, Conditional Access, MFA, DLP), and automating tasks with PowerShell and Microsoft Graph API to boost efficiency and resolution speed.

I have led and mentored support teams, created documentation and training to improve team capability, and continuously pursue professional growth in cloud, automation, and AI-related specializations to drive adoption and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Microsoft 365 Admin Support

Upwork

Feb 2025 - Jul 2025 (5 months)

Provided end-to-end Microsoft 365 administration, Entra ID/Azure AD integration, and security/compliance configuration, improving operational efficiency via PowerShell automation. Managed licensing, Teams telephony, SharePoint, and user lifecycle to enhance service adoption and support outcomes.

Microsoft 365 Entra ID Azure AD PowerShell SharePoint Teams Security Compliance

Microsoft 365 Engineer

Concentrix-Microsoft

Sep 2020 - Feb 2025 (4 years 5 months)

Administered Microsoft 365 and hybrid AD environments, implemented security/retention policies (Conditional Access, MFA, DLP), and automated tasks with PowerShell and Microsoft Graph to accelerate resolution times. Supported mail flow, DNS/SPF/DKIM/DMARC, and drove adoption of new M365 features.

Microsoft 365 Azure AD Active Directory PowerShell Exchange DNS MFA Compliance

Support Team Lead (Substitute)

Concentrix-Microsoft

Sep 2020 - Feb 2025 (4 years 5 months)

Directed technical support teams to meet SLAs, mentored engineers in complex troubleshooting and security enforcement, and improved team efficiency and customer satisfaction through coaching and process guidance.

Team Leadership Troubleshooting SLA Management Mentoring Escalation Management

Technical Support Representative

Concentrix

Nov 2018 - Jun 2020 (1 year 7 months)

Delivered customer support for Hotels.com and Expedia.fr across phone, email, and live chat channels, resolving issues efficiently using CRM and helpdesk tools to maintain high customer satisfaction.

Customer Service CRM HelpDesk+Phone Support Email Support Live Chat Quality Assurance

ICT Auditor

Repropharma Medical Delegation Establishment

Jul 2018 - Nov 2018 (4 months)

Conducted internal ICT audits, analysed issues to recommend process improvements, and performed budgeting and variance analysis to strengthen operational controls.

Process Improvement Risk Analysis Budgeting Forecasting Internal Controls Reporting

Education

Degrees, certifications, and relevant coursework

QA North America / Cloud Academy

Advanced Certificate, Cloud Computing

2024 - 2025

Completed advanced certificates training focused on computers, SaaS and PaaS cloud technologies through QA North America / Cloud Academy.

Concentrix - Microsoft (Professional Training)

Professional Training Certificate, Information Technology

2020 - 2020

Undertook professional Microsoft 365 Engineer training provided by Concentrix and Microsoft to develop Microsoft 365 administration and support skills.