Aleksandar Filipov

I own the production BI ecosystem for a global investment bank, built mainly on Qlik Sense along with ThoughtSpot and Grafana: 40+ dashboards across two major enterprise projects, used by hundreds of users.
Designed, built and maintain 40+ Qlik Sense dashboards for a Tier-1 global investment bank
Built complex ThoughtSpot data models and Liveboards for self-service analytics
Built Grafana dashboar

BI Developer and acting Business Intelligence Architect for IT service management reporting, responsible for the whole BI environment (QlikView and Qlik Sense).
Acted as BI Architect, owning the end-to-end BI environment: architecture, data models, standards and delivery
Designed and built QlikView and Qlik Sense dashboards for IT service management reporting
Integrated several data sources and da

Worked as Business Intelligence Analyst at Hewlett Packard Enterprise (HPE).

My first BI role: QlikView dashboards and support for Big Data applications.
Developed QlikView dashboards and supported Big Data applications for analytics
Investigated data-quality issues with SQL and ran root-cause analysis
Assessed and maintained data-quality standards across the BI infrastructure
Monitored data pipelines and handled incident escalation with IT and Service Management teams

Supporting Big Data Applications and maintaining data quality.

Single Point of Contact for delivery operations within Monitoring capability. End to end on-boarding new clients for Monitoring, Call Handling and User account management. Act as a solution provider for ongoing issues and providing solution based on the global standards and best practices.

Managed incident lifecycle processes including triage, assessment, and escalation. Coordinated communication between end-users and internal technical support teams. Tracked incident resolution in accordance with Service Level Agreements (SLAs). Performed manual case exchange between incident management tools. Implemented incident monitoring and prevention strategies.

User creation and access management for Unix, AIX and Solaris systems.

Assesses stalled Incidents and takes appropriate action to move them through the INCM process. Analyzes active Incidents for matching symptoms and multiple occurrences. Makes sure Incidents are communicated to the appropriate End-user, and within the internal, information tools. Tracks Incidents to ensure timely response (in accordance with Service Level Agreement). Ensures the status, progress, a

Monitoring and manual creation of incidents. Catch and Dispatch for Incident and Change Management. Manual case between tools.

Provided first-line technical support and incident management.

Analyze, support, troubleshoot, repair, maintain and install computer systems, hardware, networks, and network connections, security, and equipment related to computer peripherals

Jan 2026 · Expires Jan 2029

Jan 2026

Nov 2025 · Expires Nov 2027

Nov 2025 · Expires Nov 2027

Jan 2015