At Fix Now LLC, I managed client communication and relationships through phone, email, and text, providing personalized support and follow-up. I also supported six sales representatives with client communication and administrative tasks.
I organized client information and tracked follow-ups while handling sensitive financial data with accuracy and confidentiality. I responded to client questions and resolved concerns throughout the customer relationship.
At Massage Envy, I managed appointment scheduling and front desk operations, assisting over 100 clients weekly with inquiries, billing concerns, and service coordination. I also volunteered as an English teacher for three children in Tulum, adapting lessons to their learning levels.
