Open to opportunities

Nichole Colon

@nicholecolon

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Dedicated professional with 5+ years as a Virtual Assistant.

United States

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What I'm looking for

I seek a role in a dynamic organization that values growth and development.

I am an experienced professional with over 5 years as a Virtual Assistant, where I honed my skills in administrative support, decision-making, and adaptability. My journey has equipped me with the ability to manage emails, schedule appointments, and conduct research effectively. I take pride in my achievements, such as streamlining email management systems and increasing social media engagement by 25% through creative strategies.

In addition to my role as a Virtual Assistant, I have 5 years of experience as a Call Center Agent, where I provided exceptional customer service and support. I consistently exceeded sales goals and received multiple awards for my communication skills. My background also includes experience as a Host/Hostess in the food and beverage industry, where I successfully managed guest experiences and increased sales through upselling techniques.

I am eager to bring my diverse skill set to a vibrant and growing organization, where I can contribute to achieving the company's goals while continuing to develop my own professional skills.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Confidential

Executed administrative tasks such as managing emails, scheduling appointments and meetings, and data entry. Conducted research on various topics to provide valuable information for the employer.

Calendar Management Data Entry Social Media Management

Host / Hostess (F&B)

Confidential

Greeted and seated guests promptly, managing reservations and waiting lists. Coordinated with kitchen staff for efficient table turnover and assisted with menu recommendations.

Table Management Upselling

Admin

Confidential

Managed and organized office documentation and files. Greeted and directed visitors while answering phone calls.

File Management Scheduling

Call Center Agent

Confidential

Provided customer service and support via phone, email, and online chat. Handled high-volume calls and maintained an average handle time.

Customer Service CRM Upselling

Trainer

Confidential

Conducted training sessions on various topics and developed comprehensive training materials. Evaluated the effectiveness of training programs and provided feedback to trainees and management.

Training Delivery Program Evaluation Employee Development

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and organizational abilities through coursework and extracurricular activities.