Open to opportunities

Alessandra Arenas

@alessandraarenas

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Experienced HR professional seeking to drive organizational growth.

Philippines

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What I'm looking for

I am looking for a role that allows me to leverage my HR expertise to foster growth and enhance employee satisfaction within a dynamic organization.

I am an HR Service Delivery Representative with a strong background in the industry, currently working at Wells Fargo. My experience spans various roles, including provider services and customer service, where I have honed my skills in assisting clients and managing healthcare plans.

With a Bachelor’s degree in Psychology, I bring a unique perspective to human resources, focusing on employee engagement and organizational development. I am passionate about creating a positive work environment and driving growth within the organization.

Experience

Work history, roles, and key accomplishments

Current

Associate HR Service Delivery Rep.

Current

Wells Fargo

Jan 2024 - Present (1 year 6 months)

Provided support as an HR Service Delivery Representative. Assisted with various human resources functions and processes.

HR Services Human Resources Employee Relations HR Policies Data Entry Communication Problem Solving

Everyday Banking

Wells Fargo

Jan 2022 - Present (3 years 6 months)

Managed everyday banking operations and assisted customers with their financial needs. Handled various banking transactions and inquiries.

Banking Operations Customer Service Account Management Problem Solving Communication Data Entry

Provider Services Advocate

Optum Global Solutions

Jan 2021 - Present (4 years 6 months)

Assisted healthcare providers with patient plans and coverage inquiries. Reviewed tax documentation for healthcare plan installations.

Healthcare Customer Service Provider Relations Problem Solving Communication Patient Advocacy Tax Documentation

Customer Service Representative

Transcom

Jan 2020 - Present (5 years 6 months)

Provided customer service for a food retail account. Assisted customers with inquiries and resolved issues related to their orders.

Customer Service Retail Operations Communication Problem Solving Data Entry Conflict Resolution Food Service

Financial Account Representative

Concentrix

Jan 2019 - Present (6 years 6 months)

Handled financial accounts and provided customer support. Assisted clients with their financial inquiries and transactions.

Financial Services Customer Service Account Management Problem Solving Communication Data Entry

Credit Bureau Representative

Teletech

Jan 2018 - Present (7 years 6 months)

Worked with credit bureau operations, assisting with inquiries and data management. Handled sensitive financial information.

Credit Bureau Data Data Management Customer Service Problem Solving Communication Data Entry Financial Data

Education

Degrees, certifications, and relevant coursework

Our Lady of Fatima University

BS Psychology, Psychology

Currently pursuing a Bachelor of Science in Psychology, focusing on understanding human behavior and mental processes. This program provides a strong foundation in psychological theories and research methods.

Our Lady of Fatima University

Senior High School Diploma, Humanities and Social Sciences

Completed Senior High School with a specialization in Humanities and Social Sciences. This track provided a comprehensive understanding of various social issues, human culture, and critical thinking skills.