Alejandro Quintero
@alejandroquintero2
I coordinate bilingual client and patient services across complex care journeys.
ColombiaWhat I'm looking for
At TaskUs, I coordinate bilingual patient services for Talkiatry, supporting psychiatrist and psychologist appointments, insurance verification, billing needs, prescription submissions, and crisis escalations.
I also conducted client intake and case coordination for Mindset, assessing needs and eligibility, following up on documentation and appointments, and maintaining communication with legal professionals. I handled approximately 50 inbound client interactions daily while keeping case information accurate.
As a Team Lead and Performance Coach, I provide one-on-one support to 15 agents, lead quality calibrations and training, and identify process improvements that strengthen service quality and client satisfaction.
My experience also includes real-time dispatch coordination for Airspace, bilingual customer and merchant support for Shopify, and contributing to sales, staff coordination, community management, and marketing at Luma Organic Coffee. I bring native Spanish and advanced English communication to every client-facing environment.
Experience
Work history, roles, and key accomplishments
Provided 1-on-1 coaching and support to a team of 15 agents, improving communication, documentation, and service quality. Conducted quality calibrations, performance reviews, and training sessions.
Supported customers and merchants with complex service issues, account processes, documentation, and problem resolution in a bilingual environment. Provided guidance on operational processes and communicated complex information clearly.
Co-Founder
Luma Organic Coffee
Jan 2024 - Present (2 years 10 months)
Contribute to sales, staff coordination, community management, and marketing for a family-run organic coffee business.
Coordinated time-sensitive operations involving multiple stakeholders, maintaining continuous communication and follow-up to ensure services were delivered within strict timeframes. Monitored active operations in real time and escalated issues.
Conducted client intake and needs assessments to determine eligibility for assistance and services. Coordinated follow-up with enrolled clients and maintained communication with legal professionals throughout the service process.
Coordinated patient appointments and service needs for psychiatrists and psychologists in a bilingual healthcare environment. Verified insurance coverage, managed appointment scheduling and follow-up, and supported patients in crisis situations.
Education
Degrees, certifications, and relevant coursework
Universidad Santiago de Cali
Bachelor's Degree, Bioengineering
Bachelor's Degree in Bioengineering, graduated in 2022.
Purdue University
Research Intern, Cardiovascular Disease
2021 - 2021
Research Intern in Cardiovascular Disease, contributing to biomedical research in an international, English-language academic environment.
Purdue University
Research Internship, Cardiovascular Disease Research
2021 -
Research intern in cardiovascular disease research for 6 months in 2021.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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