At Teleperformance, I worked as an Information Technology Intern in IT / IT SAM, supporting users through the help desk and following up on their requests.
I managed and tracked tickets in ServiceNow, communicating with users to understand their needs and support resolution.
I organized and updated information in Microsoft Excel and other Office tools, and supported tracking IT operational metrics.
I'm studying Systems Engineering at Corporación Unificada de Educación Superior (CUN). My technical foundations include hardware and software support, Windows and Linux, basic web development, databases, and cybersecurity.
