Jasbleidy Acosta Marquez
@jasbleidyacostamarqu
IT support technician at Ingecontrol S. A. who troubleshot computers and peripherals and supported Windows, Microsoft 365, Active Directory, and firewall tasks.
ColombiaWhat I'm looking for
At Ingecontrol S. A., I provided technical support to end users and management, diagnosing issues with computers and peripherals and helping resolve them. I also performed basic preventive and corrective maintenance.
I configured computers and printers and supported users in Windows and Microsoft 365. I also assisted with Active Directory and firewall tasks according to organizational procedures and permissions.
Previously, at Sosmatic Colombia S. A. S. and Jazzplat Colombia, I handled customer inquiries and complaints related to event tickets and fixed and mobile services. I supported customer retention, loyalty, plan changes, and billing adjustments, and completed SENA training in cybersecurity threat prevention and mitigation and organizational cybersecurity risk management.
Experience
Work history, roles, and key accomplishments
Técnico en Sistemas
Ingecontrol S. A.
Apr 2026 - Oct 2026 (6 months)
Provided technical support to end users and management, diagnosing hardware failures and performing preventive and corrective maintenance. Configured computers and printers, supported Windows and Microsoft 365, and assisted with Active Directory and firewall tasks.
Agente de Servicio al Cliente
Sosmatic Colombia S. A. S.
Jan 2024 - Feb 2026 (2 years 1 month)
Handled customer inquiries and complaints related to event ticket sales in Spain.
Agente de Contact Center
Jazzplat Colombia
Nov 2020 - Dec 2023 (3 years 1 month)
Provided customer service and managed complaints for fixed and mobile services for clients in Spain. Supported retention, loyalty, plan changes, and billing adjustments.
Education
Degrees, certifications, and relevant coursework
SENA
Tecnólogo, Information and Communication Technologies
Completed a technology program in Implementation of Information and Communication Technologies Infrastructure.
SENA – Girardot
Mitigación Y Prevención De Amenazas En Ciberseguridad, Cybersecurity
Completed a certification in mitigation and prevention of cybersecurity threats.
SENA - Apartadó, ANT
Gestión Del Riesgo De Ciberseguridad Organizacional, Cybersecurity
Completed a certification in organizational cybersecurity risk management.
Alianza Educativa Miravalle
Bachiller Académico, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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