Open to opportunities

Alejandro Martínez

@alejandromartnez

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Experienced IT support professional with a passion for efficient infrastructure management.

Costa Rica

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What I'm looking for

Seeking a challenging role that leverages my technical expertise and passion for efficient infrastructure management to drive business growth and improve client satisfaction.

Alejandro Martínez Bonilla is a seasoned IT support expert with over 4 years of experience in managing and resolving complex technical issues. With a strong background in Windows Systems Administration, he has honed his skills in configuring, deploying, and supporting stable and efficient IT infrastructure across Linux and Windows platforms. His expertise in troubleshooting and problem-solving has enabled him to identify and mitigate common problems, ensuring high reliability and optimal performance.

In his current role as Senior Associate, Windows Systems Administrator at Kyndryl, Alejandro has successfully managed Active Directory permissions, upgraded ticket backlog flow, and provided troubleshooting guides to improve efficiency. He has also contributed to normalizing high-ticket backlogs and reducing user wait times.

Alejandro is a certified Cisco CCNA and holds a Bachelor's degree in Systems Engineering from Fidélitas University. He is proficient in Spanish, English, and French, and has a strong passion for teamwork, communication, and problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Senior Associate, Windows Systems Administrator

Current

Kyndryl

Jan 2022 - Present (3 years 4 months)

Received escalated tickets from the Service Desk, worked towards resolution of complex issues, and ensured high reliability and optimal performance of IT infrastructure across Linux and Windows platforms.

Windows Mac Active Directory Azure Active Directory IT Administration Networking

Microsoft Office Level 2 Engineer

Tek Experts

Jan 2020 - Apr 2021 (1 year 3 months)

Managed Skype for Business environments, maintained production deployments, and ensured optimal uptime and functionality for enterprise clients.

Azure Active Directory Linux Fiddler Wireshark Skype IT Administration

Cisco Technical Support Agent

Sykes

Jun 2019 - Jan 2020 (7 months)

Provided tier 1 technical support for Cisco telepresence units and collaboration applications, and assisted field engineers in troubleshooting environment issues and optimizing performance.

Cisco Jabber PowerShell IT Administration Networking