Juan Lobo
@juanlobo
I resolve IT issues and build practical hybrid cloud environments.
Costa RicaWhat I'm looking for
I support local Costa Rican and remote clients as a freelance IT Support Technician, resolving 80–90% of requests on first contact without escalation.
I've completed 50+ OS installations and full data restorations with a zero data-loss record, while improving client system performance by 30–50% through startup, service, and disk optimisation. I manage end-to-end Zendesk tickets, maintain documentation for 40+ recurring clients, and provide remote support through RDP, TeamViewer, and AnyDesk.
I've expanded beyond desktop support by building a hybrid cloud home lab with Microsoft Azure, Active Directory, Microsoft Entra ID, AWS, Windows Server, backup and recovery, and hybrid identity management.
I'm fluent in English and Spanish and use Costa Rican Sign Language (LESCO) as a community volunteer interpreter. I enjoy making technology approachable, automating repetitive work with PowerShell, and continuously learning through hands-on labs, documentation, certifications, and practical projects.
Experience
Work history, roles, and key accomplishments
Information Technology Support Technician
Freelance
Jan 2018 - Present (8 years 9 months)
Provided end-user IT support for local and remote clients, resolving 80-90% of requests on first contact. Managed ticket lifecycle in Zendesk and maintained documentation for recurring clients.
Information Technology Support Technician
Freelance | Self-Employed
Jan 2018 - Present (8 years 9 months)
End-user IT support for local Costa Rican clients and select remote clients -- resolving 80-90% of requests on first contact without escalation. Support delivered in English and Spanish across hardware, software, networking, and connectivity issues.
Key responsibilities and results:
- 50+ OS installations and full data restorations with a zero data-loss record
- Same-day resolution for complex fai
Volunteer
Community Volunteer
Jan 2016 - Present (10 years 9 months)
ive LESCO (Costa Rican Sign Language) interpretation for Deaf and hard-of-hearing participants at community events, ensuring full accessibility for all attendees.
Technical and educational presentations delivered to groups of 20-50 participants, adapting communication style to non-technical audiences across diverse community contexts.
Education
Degrees, certifications, and relevant coursework
Juan hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
Interested in hiring Juan?
You can contact Juan and 90k+ other talented remote workers on Himalayas.
Message JuanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
