Daniel Arce
@danielarce1
I resolve remote technical support issues across Windows, Microsoft 365, AWS, networks, and servers.
Costa RicaWhat I'm looking for
I'm a Tier 1 Technical Support Agent providing remote and on-site support for users and businesses. I diagnose hardware and software issues and configure and maintain computers, email, networks, and servers.
I've supported Microsoft 365 and AWS environments, infrastructure monitoring, and TCP/IP networking. I also bring bilingual English and Spanish customer support experience, including Cisco and RingCentral configuration, case documentation, and incident resolution.
Experience
Work history, roles, and key accomplishments
Technical Support Agent — Tier 1
HVC
Jan 2023 - Jan 2026 (3 years)
Provided remote and on-site technical support for users and businesses, diagnosing and resolving hardware and software issues. Configured and maintained computers, email, networks, and servers, with support for Microsoft 365 and AWS environments.
Education
Degrees, certifications, and relevant coursework
Universidad Internacional de las Américas (UIA)
Bachelor of Engineering, Computer Engineering
Pursuing a degree in Computer Engineering.
CTP de Hatillo
High School Diploma, Computer Networking
2019 - 2021
Completed high school and a technical diploma in Computer Networking.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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