At Factor K Software, supporting Ron Centenario, I provide Level 1/2 technical support for more than 300 users across Microsoft 365, Windows, identity, endpoint, network, and hybrid infrastructure environments. I administer Exchange Online, Entra ID, Teams, SharePoint, OneDrive, Intune, Defender, MFA, Conditional Access, licensing, Active Directory, Windows Server, and Azure services.
I resolve about 50 incidents each week through Jira and Azure DevOps while meeting SLA targets, automate recurring work with PowerShell, and create support procedures and end-user training. I’ve also contributed to Azure migration initiatives, supported 200+ endpoints across three corporate locations, and work professionally in both Spanish and English.
