ABAlejandro Bonilla
@alejandrobonilla
Client-focused professional with 13+ years of diverse experience.
ColombiaWhat I'm looking for
With over 13 years of experience, I am a client-focused professional skilled in customer service, logistics, education, and public sector engagement. My career has been marked by a proven ability to drive B2B sales, manage onboarding processes, and analyze data effectively. I thrive on building strong relationships with clients and stakeholders, ensuring their needs are met with excellence.
Currently, I serve as the Head of Public Contracting & Data Analyst at CITYDATA.ai, where I lead public sector partnerships for AI-powered urban mobility projects. My role involves developing and managing contracting strategies with municipal governments and analyzing geospatial data to support smart city planning. My previous experiences in logistics and customer service have equipped me with the skills necessary to streamline workflows and enhance service delivery across various sectors.
Experience
Work history, roles, and key accomplishments
Head of Public Contracting & Data Analyst
CITYDATA.ai
Mar 2023 - Present (2 years 3 months)
Leading public sector partnerships for AI-powered urban mobility projects, developing contracting strategies with municipal governments, and analyzing geospatial data to support smart city planning.
Logistics Coordinator
XPO Logistics, Inc.
Sep 2019 - Nov 2022 (3 years 2 months)
Managed onboarding and integration for transportation companies, collaborated with partners for efficient service delivery, and streamlined workflows between teams.
Customer Service Representative
ContactPoint 360
Jan 2019 - Oct 2019 (9 months)
Supported EnerCare Canada customers with service, billing, and installation inquiries while maintaining high customer satisfaction in a fast-paced environment.
Customer Service Representative
Convergys
Sep 2012 - Dec 2013 (1 year 3 months)
Assisted AT&T U-verse customers with service-related issues, promoted suitable upgrades, and achieved upsell goals while maintaining customer satisfaction.
Customer Service Specialist
Sitel Group
Sep 2010 - Aug 2012 (1 year 11 months)
Handled multi-campaign support calls providing technical and billing support while maintaining performance metrics in a fast-paced environment.
English Teacher
H.T.L High Technology in Learning
Feb 2008 - Oct 2009 (1 year 8 months)
Taught English to students of all levels, creating interactive lesson plans and assessments to enhance practical speaking and writing skills.
Education
Degrees, certifications, and relevant coursework
FTFashion Institute of Technology
Bachelor of Arts, Liberal Arts & Humanities
1995 - 1999
Studied Liberal Arts and Humanities, focusing on a broad range of subjects that enhance critical thinking, communication, and cultural awareness.
CSCopiague Senior High School
High School Diploma, General Education
1993 - 1997
Completed high school education with a focus on foundational subjects, preparing for higher education and future career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Interested in hiring Alejandro?
You can contact Alejandro and 90k+ other talented remote workers on Himalayas.
Message AlejandroFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
