ACAlejandro c
@alejandroc
Student in Biomedical and Industrial engineering with experience in customer care and project leader
ColombiaWhat I'm looking for
I'm a driven and competitive individual with a strong background in Biomedical and Industrial engineering. Throughout my academic and professional journey, I've developed excellent problem-solving skills, multitasking abilities, and a proven track record of achieving positive results under pressure. As a fast learner, I'm always looking for opportunities to grow and develop my skills, particularly in leadership and project management.
With experience in customer care, negotiation, and data analysis, I'm confident in my ability to work effectively in fast-paced environments and drive success in various projects. My strong educational foundation in Biomedical and Industrial engineering has equipped me with a solid understanding of artificial intelligence, data management, and statistical analysis.
I'm a team player with excellent communication skills, and I'm passionate about working in a dynamic environment that fosters growth and innovation. I'm excited to bring my skills and experience to a company that shares my values and is committed to making a positive impact.
Experience
Work history, roles, and key accomplishments
CX and Cold caller
Booking.com
Jun 2022 - Jul 2023 (1 year 1 month)
Solved problems and submitted reports to improve quality and bugs, helped hosts in optimization terms and management of their accounts, and maintained client retention and support.
CX and Cold caller
Booking.com
Jun 2022 - Jul 2023 (1 year 1 month)
Solved problems and submitted reports to improve quality and bugs, helped hosts in optimization terms and management of their accounts, and attended to clients about their personal reviews, complaints, and claims.
Negociator and Customer Service
Airbnb
May 2022 - Sep 2022 (4 months)
Generated approaches with customers to maintain good relationships, created strategies during negotiations, and developed procedures related to Airbnb rules and policies.
Negociator and Customer Service
Airbnb
Feb 2022 - Sep 2022 (7 months)
Generated approaches with customers to maintain good relationships, created strategies during negotiations, and developed procedures related to Airbnb rules and policies.
Customer Care and Advisor
Spark driver
Jul 2021 - Nov 2021 (4 months)
Negotiated with drivers and Walmart stores to provide the best service, assisted customers with pending deliveries, and focused on KPIs indicators related to customer satisfaction and quality rates.
Customer Care and Advisor
Spark driver
Jun 2021 - Sep 2021 (3 months)
Negotiated with drivers and Walmart stores to provide the best service, assisted customers with their pending deliveries, and focused on KPIs indicators related to customer satisfaction and quality rates.
Newspaper Editor
Freelancer
Jan 2019 - Dec 2019 (11 months)
Researched information about relevant topics, wrote articles using valid quotes and accurate information, and reviewed the grammar and vocabulary of the newspaper.
Newspaper Editor
Freelancer
Jan 2019 - Dec 2019 (11 months)
Researched information about relevant topics, wrote articles using valid quotes and accurate information, and reviewed the grammar and vocabulary of the newspaper.
Education
Degrees, certifications, and relevant coursework
Alejandro hasn't added their education
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Availability
Location
ColombiaAuthorized to work in
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