AMAlejandra Morris
@alejandramorris
Experienced customer service professional with strong team collaboration skills.
PeruWhat I'm looking for
With seven years of experience in the customer service industry, I have developed a diverse skill set that allows me to excel in various roles. My journey began as a hostess at Restaurant Don Brasero, where I learned the importance of customer satisfaction and maintaining a welcoming environment. This foundational experience paved the way for subsequent roles, including a secretary position at Clinic San Juan Bautista, where I honed my organizational skills and attention to detail while managing patient records and scheduling appointments.
Throughout my career, I have embraced opportunities to grow and adapt in dynamic environments. My tenure as a Supernumerary Supervisor at Teleperformance involved creating work plans, conducting coaching sessions, and monitoring team performance. This role not only enhanced my leadership abilities but also reinforced my commitment to fostering a collaborative team atmosphere. Currently, I serve as a Back Office Agent at Karelliz Wellnez, where I manage patient documentation and liaise with insurance companies, further solidifying my expertise in customer service and administrative support.
Experience
Work history, roles, and key accomplishments
Back Office Agent
Karelliz Wellnez
Jan 2024 - Present (1 year 5 months)
Reviewed documents, requested medical histories, verified insurance eligibility, and created referrals for specialties.
Interpreter
Interpreters Agency
Apr 2023 - Jan 2024 (9 months)
Assisted clients and interpreters in understanding discussions, including handling emergency calls and providing instructions.
Bilingual Agent
Edge Solution
Mar 2023 - Apr 2023 (1 month)
Received information from clinics and conducted interviews with potential partners to establish working relationships.
Supernumerary Supervisor
Teleperformance
Oct 2021 - Mar 2023 (1 year 5 months)
Created weekly work plans, reviewed performance metrics, and conducted coaching sessions for agents.
Housekeeping Intern
BTH Hotel
Feb 2020 - Mar 2020 (1 month)
Responsible for cleaning hotel rooms and maintaining cleanliness standards during the internship.
Security
Shopping Mall Plaza Hogar
Aug 2019 - Jan 2020 (5 months)
Ensured security of assigned areas, monitored surveillance cameras, and tracked parked vehicles within the mall.
Secretary
Clinic San Juan Bautista
Jan 2017 - May 2017 (4 months)
Scheduled patient appointments, organized medical records, and communicated with the medical auditors' department for procedure approvals.
Hostess
Restaurant El Sabor del Chef
Jul 2015 - Dec 2015 (5 months)
Provided excellent customer service, maintained cleanliness in the dining area, and assisted in the kitchen with dish preparation.
Hostess
Restaurant Don Brasero
Jan 2015 - Jun 2015 (5 months)
Managed customer interactions and prepared the restaurant for diners, ensuring a welcoming environment. Maintained inventory of dining supplies.
Education
Degrees, certifications, and relevant coursework
I.E. ISIL
Hotel Administration, Hotel Administration
Pursuing a degree in Hotel Administration, focusing on hospitality management and operations.
I.E. ADEX
Business Administration, Business Administration
Completed a business administration cycle, gaining foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Job categories
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