Alejandra MorrisAM
Open to opportunities

Alejandra Morris

@alejandramorris

Experienced customer service professional with strong team collaboration skills.

Peru
Message

What I'm looking for

I seek a role that values teamwork and offers growth opportunities in customer service.

With seven years of experience in the customer service industry, I have developed a diverse skill set that allows me to excel in various roles. My journey began as a hostess at Restaurant Don Brasero, where I learned the importance of customer satisfaction and maintaining a welcoming environment. This foundational experience paved the way for subsequent roles, including a secretary position at Clinic San Juan Bautista, where I honed my organizational skills and attention to detail while managing patient records and scheduling appointments.

Throughout my career, I have embraced opportunities to grow and adapt in dynamic environments. My tenure as a Supernumerary Supervisor at Teleperformance involved creating work plans, conducting coaching sessions, and monitoring team performance. This role not only enhanced my leadership abilities but also reinforced my commitment to fostering a collaborative team atmosphere. Currently, I serve as a Back Office Agent at Karelliz Wellnez, where I manage patient documentation and liaise with insurance companies, further solidifying my expertise in customer service and administrative support.

Experience

Work history, roles, and key accomplishments

KW
Current

Back Office Agent

Karelliz Wellnez

Jan 2024 - Present (1 year 5 months)

Reviewed documents, requested medical histories, verified insurance eligibility, and created referrals for specialties.

IA

Interpreter

Interpreters Agency

Apr 2023 - Jan 2024 (9 months)

Assisted clients and interpreters in understanding discussions, including handling emergency calls and providing instructions.

BH

Housekeeping Intern

BTH Hotel

Feb 2020 - Mar 2020 (1 month)

Responsible for cleaning hotel rooms and maintaining cleanliness standards during the internship.

RC

Hostess

Restaurant El Sabor del Chef

Jul 2015 - Dec 2015 (5 months)

Provided excellent customer service, maintained cleanliness in the dining area, and assisted in the kitchen with dish preparation.

Education

Degrees, certifications, and relevant coursework

II

I.E. ISIL

Hotel Administration, Hotel Administration

Pursuing a degree in Hotel Administration, focusing on hospitality management and operations.

IA

I.E. ADEX

Business Administration, Business Administration

Completed a business administration cycle, gaining foundational knowledge in business principles and practices.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Alejandra Morris - Back Office Agent - Karelliz Wellnez | Himalayas