Milagros de Fátima Gavidia Pérez

I am a health-focused customer service and quality analyst with experience at Teleperformance supporting clients' healthcare needs and monitoring agent performance. I coordinate appointments, liaise with hospitals, clinics and pharmacies, and provide real-time floor support to improve outcomes.

As a Health Quality Analyst and medical interpreter, I monitored calls for compliance, delivered feedback to improve call handling, and provided Spanish–English interpretation in consultations, emergency rooms and surgical settings. I bring strong Microsoft Office skills, resilience, punctuality and a commitment to clear, culturally sensitive patient communication.