Open to opportunities

Alejandra Moreno Del Alto

@alejandramorenodelal

Message

I am a bilingual client onboarding specialist focused on empathetic customer success.

United States

Message

What I'm looking for

I seek a remote-friendly client onboarding or customer success role where I can mentor teams, improve processes, use digital tools, and apply bilingual support to drive retention and positive customer experiences.

I have 5+ years of experience in customer service, onboarding, and administrative coordination, guiding clients and new hires through complex processes while ensuring clear communication and positive first impressions. At Gap Inc. and Walt Disney World, I trained and mentored teams, managed daily operations, and resolved customer concerns with empathy and efficiency.

I leverage Slack, Zoom, Kajabi, Microsoft Office, and Google Workspace to deliver engaging presentations, manage student and customer journeys, and improve retention. I am bilingual in English and Spanish and committed to creating seamless start-to-finish experiences that build long-term satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Gap Inc.

Jun 2024 - Present (1 year 2 months)

Train, onboard, and mentor new team members while managing schedules and operational metrics to maintain service quality and resolve customer concerns professionally.

Employee Onboarding Training Scheduling Customer Support Performance Tracking Slack Microsoft Office

Team Lead

Gap Inc.

Jan 2022 - Jun 2024 (2 years 5 months)

Provided one-on-one onboarding and facilitated team training on customer service best practices, improving new-hire readiness and customer resolution speed.

Onboarding Training Delivery Customer Service Product Knowledge Team Coordination Slack Zoom

Food & Beverage Hostess

Walt Disney World

Jun 2021 - Jan 2022 (7 months)

Delivered exceptional guest onboarding by explaining dining processes and coordinating across departments to ensure seamless, high-volume guest experiences.

Scheduling Conflict Resolution

Daily Operations Lead

Gap Inc.

May 2018 - Jun 2021 (3 years 1 month)

Coordinated day-to-day store operations, created onboarding schedules, and implemented workflow improvements to ensure smooth staff transitions and better customer experiences.

Operations Coordination Process Improvement Customer Experience Google Workspace Microsoft Office Communication

Student Office Assistant

Flagler College

Oct 2017 - Apr 2018 (6 months)

Served as first point of contact for students, managed appointments and records, and coordinated communications to streamline administrative support and account assistance.

Scheduling Records Management Google Workspace Customer Service