Open to opportunities

Alejandra Miranda

@alejandramiranda

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Bilingual sales and patient-care professional skilled in customer service, CRM, and team leadership.

United States

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What I'm looking for

I am looking for a role combining customer-focused sales or patient-care responsibilities where I can use CRM expertise, bilingual communication, and team coaching to improve client outcomes and grow professionally.

I am a bilingual sales and patient-care professional with hands-on experience in insurance sales, customer relationship management, and frontline medical assistance. I consistently deliver exceptional customer service, support clinical wellness exams, and collaborate with providers to ensure patient and client needs are met.

I have led and coached sales teams, implemented CRM processes, and driven customer retention through strong relationship-building and clear communication. I seek roles where I can apply my combined healthcare and sales experience to improve client outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Mobile Medical Assistant

ULS AllCare Health Services

Dec 2023 - Mar 2024 (3 months)

Provided wellness exams (blood pressure, BMI, medical history) and addressed patient inquiries promptly while coordinating directly with providers to support yearly wellness care.

Patient Care Vital Signs Customer Service

Sales Associate

Allstate Insurance

Jul 2021 - Dec 2022 (1 year 5 months)

Built and maintained client relationships, used CRM to manage leads, and delivered exceptional customer service that drove repeat business and referrals.

Insurance Sales CRM Customer Service Lead Management Communication

Sales Associate

Allstate Insurance

Jan 2020 - Mar 2021 (1 year 2 months)

Managed client communications and CRM tracking, conducted policy reviews to identify coverage gaps, and delivered clear explanations of insurance products to improve satisfaction.

Insurance Sales CRM Policy Analysis Client Communication Customer Service

Sales Manager

Fiesta Auto Insurance

Jul 2018 - Dec 2018 (5 months)

Led a sales team, coached representatives, implemented CRM processes, and suggested process improvements to drive sales performance and forecasting accuracy.