Alejandra Betancourt
@alejandrabetancourt1
Digital support analyst at Abai on the Enel Colombia project, managing Salesforce cases and validating processes in SAP.
ColombiaWhat I'm looking for
At Abai – Proyecto Enel Colombia, I manage operational incidents and cases in Salesforce CRM, validate transactions in SAP, and document requirements to support incident resolution.
Previously, I provided functional support for digital platforms at Foundever – Proyecto PayPal and first-level technical support at Sutherland Global Services. I’ve also developed web projects, including an inventory management application using Java, JavaScript, and MySQL.
Experience
Work history, roles, and key accomplishments
Analista de Atención Digital / Soporte CRM
Abai – Proyecto Enel Colombia
Jan 2025 - Present (1 year 9 months)
Gestioné incidencias operativas mediante plataformas empresariales, asegurando la continuidad de los procesos. Administré información y casos utilizando Salesforce CRM y validé transacciones en SAP.
Soporte en Transacciones Digitales
Foundever – Proyecto PayPal
Jan 2025 - Dec 2025 (11 months)
Brindé soporte funcional sobre plataformas digitales y gestioné incidencias técnicas relacionadas con procesos transaccionales. Realicé validaciones de seguridad y documenté incidentes.
Soporte Técnico Digital
Sutherland Global Services
Jan 2024 - Dec 2024 (11 months)
Diagnostiqué incidencias relacionadas con hosting, dominios y correo corporativo. Gestioné casos mediante herramientas de ticketing y brindé soporte técnico de primer nivel.
Education
Degrees, certifications, and relevant coursework
Build Innovate Transform - BIT
Bootcamp Desarrollo Web Full Stack, Web Development
Completed a 300-hour Bootcamp Desarrollo Web Full Stack at Build Innovate Transform - BIT in October 2025.
SENA
Técnico en Diseño e Integración Multimedia, Multimedia Design and Integration
Completed a Técnico en Diseño e Integración Multimedia at SENA in 2022.
Corporación Universitaria Iberoamericana
Ingeniera de Software, Software Engineering
Graduated as Ingeniera de Software from Corporación Universitaria Iberoamericana.
Availability
Location
ColombiaAuthorized to work in
Salary expectations
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