MontyLokuras User
@montylokurasuser
Bilingual Call Center Agent at SEEUSATOUR, supporting customers in English and Spanish by phone and digital channels.
ColombiaWhat I'm looking for
At SEEUSATOUR, I provide customer support in English and Spanish through phone and digital channels. I assist with inquiries, reservations, and problem resolution.
At Veloces, I provided technical support for transportation logistics web applications, helped users troubleshoot issues, and managed technology inventory and printer configuration.
At Ibis Creativa SAS, I developed SQL processes and web-based solutions. I created logistics reports that reduced operational errors by 15% and optimized database queries, reducing response times by 30%.
At Abbott Laboratorio Franco Colombiano Lafrancol S.A.S, I managed production processes and master data validation. I developed Excel reports that reduced validation times by 20%.
Experience
Work history, roles, and key accomplishments
Bilingual Call Center Agent
SEEUSATOUR
Jan 2026 - Present (9 months)
Provides bilingual customer support in English and Spanish through phone and digital channels. Assists customers with inquiries, reservations, and problem resolution in a professional manner.
Support Analyst
Veloces
Feb 2025 - May 2025 (3 months)
Provided technical support for transportation logistics web applications. Assisted users with troubleshooting and issue resolution, managed technology inventory and printer configuration, and collaborated with internal teams to improve operational processes.
Software Developer
Ibis Creativa SAS
Jan 2021 - Dec 2023 (2 years 11 months)
Developed SQL processes and web-based solutions. Created logistics reports that reduced operational errors by 15% and optimized database queries reducing response times by 30%.
Master Data Analyst Intern
Abbott Laboratorio Franco Colombiano Lafrancol S.A.S
Jan 2019 - Dec 2020 (1 year 11 months)
Managed production processes and master data validation. Developed Excel reports that reduced validation times by 20% and improved document validation accuracy and operational efficiency.
Education
Degrees, certifications, and relevant coursework
CECEP
Technology, Information Systems
2018 - 2022
Pursued an Information Systems Technology degree at CECEP from 2018 to 2022.
I.E.T.I Antonio José Camacho
High School Diploma, Industrial Technical
2012 - 2017
Completed an Industrial Technical High School Diploma at I.E.T.I Antonio José Camacho from 2012 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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