At Empaquetadora del Norte S.A.S., I investigated production data discrepancies in a B2B SaaS environment, using PostgreSQL queries to find inconsistencies between application state and database records.
I performed root cause analysis on platform incidents to determine whether they came from database logic, application behavior, or configuration errors, and documented findings for the development team.
I tested REST APIs and troubleshot frontend issues, reporting unexpected responses and UI bugs with reproducible steps.
I also managed support tickets in Jira, supported users with Microsoft 365 tools and system configuration, and participated in Scrum ceremonies.
