Cristian David Beltrán
@cristiandavidbeltrn
I resolve technical issues, analyze operational data, and connect customer needs to effective solutions.
ColombiaWhat I'm looking for
I've supported U.S. customers in English at Asurion Colombia, diagnosing technology issues, managing claims, and resolving complex cases while identifying consultative sales opportunities for protection plans. I consistently met quality and performance targets and received customer Kudos for service and problem resolution.
Previously, I monitored BPO operations in real time and analyzed campaign metrics in Excel, then managed financial and operational reporting at Fondo Nacional del Ahorro. I also build database-connected Java applications using OOP, SQL, MySQL, JDBC, CRUD operations, APIs, Postman, and Spring Boot.
Experience
Work history, roles, and key accomplishments
Technical Support
Asurion Colombia S.A.S
Mar 2022 - Aug 2026 (4 years 5 months)
Provided technical support in English to U.S. customers, diagnosing and resolving issues with technology devices. Managed cases, claims, and customer requests, ensuring effective follow-up and resolution.
Education
Degrees, certifications, and relevant coursework
Fundación Universitaria del Area Andina
Bachelor of Business Administration, Business Administration
Pursued a degree in Business Administration, gaining knowledge in business management and administration.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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