Senior Support Specialist with expertise in e-commerce platform management, technical troubleshooting, and process automation to enhance customer satisfaction and operational efficiency. Proficient in Magento, UiPath, SQL Server, and incident management to resolve complex issues and streamline workflows. Focused on driving continuous improvement and fostering collaborative solutions to support business growth and innovation.
Looking for a job
Javier Jimenez
@javierjimenez1
Senior Support Specialist with expertise in technical support, customer service, troubleshooting, and process automation.
ColombiaExperience
Work history, roles, and key accomplishments
CI
Senior Support Specialist
CI&T
Jan 2025 - Mar 2026 (1 year 2 months)
Provided top-level technical support for e-commerce platforms, including Magento for Coca-Cola MX and En Tu Hogar, and managed incidents and requests. Collaborated with cross-functional teams and created support documentation.
AI
Automation Support Specialist
Accelirate Inc
Dec 2021 - Aug 2024 (2 years 8 months)
Developed and maintained automation scripts, supported ERP workflows, and conducted training on automation tools. Monitored workflows to improve process predictability and incident response.
PC
Support Specialist
Paysett Corporation
May 2020 - Nov 2021 (1 year 6 months)
Provided technical support to end-users, troubleshooting software and hardware issues, and maintained knowledge base documentation. Trained and onboarded new team members.
ES
Sales Associate and IT Support
E-Store Services
Dec 2019 - Jan 2021 (1 year 1 month)
Provided customer service and technical support, managed online sales platforms, and handled product publication, inventory, and fulfillment. Utilized CRM software to manage customer relationships.
CS
Operations Analyst and Tech Support
Colombiana de Comercio S.A.
Nov 2017 - Jun 2019 (1 year 7 months)
Analyzed operational data to identify improvements, provided technical support, and generated reports using IBM Cognos. Managed ERP modules, SQL queries, and incident management with CA Service Desk.
SU
Technological Services Agent
Savannah University
Mar 2017 - Sep 2017 (6 months)
Implemented and supported cloud-based solutions, provided troubleshooting and technical support, and offered training on software and hardware. Collaborated on IT infrastructure maintenance.
BC
Help Desk
BPM Consulting
Mar 2016 - Dec 2016 (9 months)
Provided technical support for the Registry Information System, managed incidents via phone, chat, and email, and used ticketing tools for case escalation.
Education
Degrees, certifications, and relevant coursework
TS
Technologist in Analysis and Development of Information Systems
Technologist, Information Systems
2007 - 2009
Technologist in Analysis and Development of Information Systems from Barranquilla, Colombia, from 2007 to 2009.
HS
High School
High School
1999 - 2005
High School education from Barranquilla, Colombia, from 1999 to 2005.
SE
Systems Engineer
Systems Engineer
Education entry for Systems Engineer in Bogotá, Colombia.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
ColombiaAuthorized to work in
Salary expectations
30k+ USD
Social media
Job categories
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