Aleena Butler

I’m an operations professional with 4+ years of experience managing business processes, documentation, reporting, project coordination, and back-of-office systems for clients across multiple industries. I’m known for being dependable and detail-oriented, and for creating structure within remote, process-driven environments.

In my current role, I manage recurring business processes including reporting, scheduling, invoicing, and project coordination. I maintain tracking systems for deadlines, deliverables, outstanding items, invoices, contractor assignments, and recurring workflows—so work keeps moving forward independently.

I prepare reports, meeting materials, summaries, client documents, and status updates, reviewing records for completeness and identifying missing information. I also coordinate schedules, meetings, project timelines, webinars, events, and client projects from planning through completion, while organizing shared files, communication records, procedures, templates, and reference materials.

Previously, I worked as a remote Virtual Receptionist handling more than 150 calls per day while documenting requests, scheduling appointments, and routing time-sensitive information, with quality-assurance scores of 95% or higher. Before that, I supported administrative and reception needs at Absolute Hospice by maintaining confidential patient and administrative records using TigerConnect, Kinnser, and Microsoft Office, coordinating calls, messages, scheduling, filing, and billing records.