Open to opportunities

Juliana Miller

@julianamiller

Message

Detail-oriented administrative professional specializing in operations and client communication.

United States

Message

What I'm looking for

I seek a role where I can streamline administrative operations, manage records and schedules, support client communications, and grow into broader operations or office management responsibilities.

I am a detail-oriented administrative professional with experience in administrative operations, customer service, and office management across remote and in-person environments.

At TradeTalk Investments I coordinate daily operations, maintain membership records for 100+ community members, handle billing and payments, and produce professional correspondence and newsletters to sustain member engagement.

As a virtual receptionist for Med Spa Communications I managed multi-line phone systems and appointment scheduling for 10+ medical facilities, maintained HIPAA-compliant records across multiple EMR systems, and implemented database and reminder systems to reduce no-shows.

I hold a B.A. in Psychology (GPA 3.51) from the University of South Florida and bring strengths in Microsoft Office & Google Workspace, CRM/EMR systems, SPSS and Excel, multi-platform tools (Wix, MailChimp, Canva), and project coordination to support efficient operations and strong client communication.

Experience

Work history, roles, and key accomplishments

Current

Administrative Operations Coordinator

Current

TradeTalk Investments

Apr 2024 - Present (2 years 2 months)

Coordinate daily administrative operations and maintain membership records for 100+ community members; process billing and payments and manage document filing to streamline business operations and member engagement.

Microsoft Office Google Workspace Billing Operations Document Management CRM

Virtual Receptionist

Med Spa Communications

Jul 2023 - Aug 2024 (1 year 1 month)

Managed multi-line phone systems and appointment scheduling across 10+ medical facilities while maintaining HIPAA compliance and reducing no-shows via database and reminder system management.

Multi Line Phone Systems Appointment Management HIPAA Database Management Customer Service

Bachelor of Arts, Psychology

University of South Florida

Aug 2021 - May 2023 (1 year 9 months)

Completed BA in Psychology with a 3.51 GPA, focused on research methods, industrial psychology, and statistical analysis using Excel and SPSS to support data organization and record-keeping.

SPSS Microsoft Excel Data Analysis Record keeping Statistical Analysis

Education

Degrees, certifications, and relevant coursework

University of South Florida

Bachelor of Arts, Psychology

2021 - 2023

Grade: 3.51 GPA

Completed a Bachelor of Arts in Psychology with coursework in industrial psychology, research methods, and statistical analysis; graduated with a 3.51 GPA.