Aleatra Rodriguez

Provides high-volume, in-person customer service in a fast-paced retail environment, resolving questions, concerns, transactions, and service issues with professionalism and efficiency. Balances competing priorities while maintaining accuracy, composure, and a positive customer experience.

Managed day-to-day office operations for a high-end audio/visual company, coordinating clients, vendors, technicians, schedules, documentation, and competing priorities. Served as a central point of communication between customers, field technicians, vendors, and leadership, ensuring information and issues moved to the right people.

Guided restaurant clients through onboarding and adoption of Toast's cloud-based POS and technology platform, serving as a primary point of contact throughout the customer experience. Configured menus, products, pricing, settings, and other account details to align the platform with each client's business needs.

Managed front-end operations and served as a primary point of contact for clients, addressing concerns and ensuring a polished customer experience. Built strong relationships with repeat clientele and handled service questions, scheduling, escalated concerns, and phone communication.

Performed as lead female vocalist at high-end events and private functions, providing entertainment and contributing to client satisfaction.

Licensed esthetician credential with additional professional training in hospitality, customer service, and business operations.